Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ify Ijeh

Surrey,British Columbia

Summary

A high-performing and self-motivated person who works effectively with data and in independent and team settings. I take pride in my ability to be flexible, punctual, and well organized with good written and verbal communication skills. Most importantly, I take pride in my teachability; I am willing to learn, grow and develop in any environment I find myself in.

Overview

5
5
years of professional experience
1
1
Certification

Work History

ServiceNow Nextgen Proffessional

ServiceNow
04.2024 - Current
  • Gained in-depth knowledge of ServiceNow platform functionalities, such as IT Service Management (ITSM).
  • Acquired hands-on experience with ServiceNow scripting, workflows, and integrations.
  • Developed skills in managing incidents, changes, and problems within the ServiceNow platform.
  • Learned best practices for configuring and customizing the ServiceNow platform to meet business needs.
  • Collaborated with peers on real-world scenarios and projects to solidify understanding and application of concepts.
  • Configured custom applications within ServiceNow instances using form configuration, scripting, Flow Designer, Service Catalog configuration, UI Policies, and Service Portal.

Guest services Associate

The center rentals and Events
06.2023 - Current
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests and well-maintained throughout guests stay
  • Consistently maintain a high level of professionalism and uphold the Centre's standards of service
  • Providing support to social and emotional development and positive guidance
  • Maintaining data records and statistics and providing reports to the supervisor as required
  • Greet and welcome guests upon arrival
  • Efficiently handling guest check-ins and check-out
  • Respond promptly to guests' inquiries, concerns and requests ensuring thar needs are met in a satisfactory manner
  • Address and resolve guest complaints.

Data Clerk

Fci Smyle International Limited
01.2023 - 01.2024
  • Accurately input and update data into spreadsheets, or other data management systems
  • Verify the accuracy of entered data and correct any errors or discrepancies
  • Maintain and update records, ensuring that they are current and reflective of the most recent information
  • Retrieve and extract specific data upon request, providing relevant information to other departments or team members
  • Identify and rectify any inconsistencies or errors in the data to maintain data integrity
  • Assisting in the analysis of data, documenting data analysis processes and results to facilitate knowledge sharing
  • Collaborate with team members, department heads, or data analysts to understand data requirements and deliver accurate results
  • Ensuring compliance with relevant data protection and privacy regulations, as well as organizational policies and procedures.

Summer Volunteer Camp Counselor

Isheri North Community
05.2019 - 08.2021
  • Participated in on-the-ground relief missions to disaster-stricken areas, providing essential aid and support to affected populations
  • Assisted in organizing and distributing food, water, shelter, and medical supplies to displaced communities
  • Engaged in community outreach programs, offering emotional support and counselling to survivors
  • Collaborated with local volunteers and relief agencies to ensure efficient delivery
  • Conducted needs assessment and provided input for long-term recovery and rehabilitation plan.

Education

Bachelor of Science - Information Technology

Kwantlen Polytechnic University
Surrey, BC

High School Diploma -

Kith And Kin International College
Nigeria
10.2021

Skills

  • Data Entry
  • Incident Management
  • Problem Management
  • IT Service Management
  • Javascript
  • Agile Methodology
  • Microsoft Word
  • Advanced Excel
  • Microsoft Office Suite
  • Vlookup
  • Power BI
  • Tableau
  • Report and Dashboard
  • Detail Oriented and Organized
  • Team player
  • Excellent Interpersonal Skills
  • Strong communication skills

Languages

English
Full Professional

Certification

  • ServiceNow Certified System Administrator.

Timeline

ServiceNow Nextgen Proffessional

ServiceNow
04.2024 - Current

Guest services Associate

The center rentals and Events
06.2023 - Current

Data Clerk

Fci Smyle International Limited
01.2023 - 01.2024

Summer Volunteer Camp Counselor

Isheri North Community
05.2019 - 08.2021

Bachelor of Science - Information Technology

Kwantlen Polytechnic University

High School Diploma -

Kith And Kin International College

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Ify Ijeh