Ify Ijeh
Surrey,British Columbia
Summary
A high-performing and self-motivated person who works effectively with data and in independent and team settings. I take pride in my ability to be flexible, punctual, and well organized with good written and verbal communication skills. Most importantly, I take pride in my teachability; I am willing to learn, grow and develop in any environment I find myself in.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow Nextgen Proffessional
ServiceNow
04.2024 - Current
- Gained in-depth knowledge of ServiceNow platform functionalities, such as IT Service Management (ITSM).
- Acquired hands-on experience with ServiceNow scripting, workflows, and integrations.
- Developed skills in managing incidents, changes, and problems within the ServiceNow platform.
- Learned best practices for configuring and customizing the ServiceNow platform to meet business needs.
- Collaborated with peers on real-world scenarios and projects to solidify understanding and application of concepts.
- Configured custom applications within ServiceNow instances using form configuration, scripting, Flow Designer, Service Catalog configuration, UI Policies, and Service Portal.
Guest services Associate
The center rentals and Events
Vancouver, BC
06.2023 - Current
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests and well-maintained throughout guests stay
- Consistently maintain a high level of professionalism and uphold the Centre's standards of service
- Providing support to social and emotional development and positive guidance
- Maintaining data records and statistics and providing reports to the supervisor as required
- Greet and welcome guests upon arrival
- Efficiently handling guest check-ins and check-out
- Respond promptly to guests' inquiries, concerns and requests ensuring thar needs are met in a satisfactory manner
- Address and resolve guest complaints.
Data Clerk
Fci Smyle International Limited
01.2023 - 01.2024
- Accurately input and update data into spreadsheets, or other data management systems
- Verify the accuracy of entered data and correct any errors or discrepancies
- Maintain and update records, ensuring that they are current and reflective of the most recent information
- Retrieve and extract specific data upon request, providing relevant information to other departments or team members
- Identify and rectify any inconsistencies or errors in the data to maintain data integrity
- Assisting in the analysis of data, documenting data analysis processes and results to facilitate knowledge sharing
- Collaborate with team members, department heads, or data analysts to understand data requirements and deliver accurate results
- Ensuring compliance with relevant data protection and privacy regulations, as well as organizational policies and procedures.
Summer Volunteer Camp Counselor
Isheri North Community
Isheri, Nigeria
05.2019 - 08.2021
- Participated in on-the-ground relief missions to disaster-stricken areas, providing essential aid and support to affected populations
- Assisted in organizing and distributing food, water, shelter, and medical supplies to displaced communities
- Engaged in community outreach programs, offering emotional support and counselling to survivors
- Collaborated with local volunteers and relief agencies to ensure efficient delivery
- Conducted needs assessment and provided input for long-term recovery and rehabilitation plan.
Education
Bachelor of Science - Information Technology
Kwantlen Polytechnic University
Surrey, BCHigh School Diploma -
Kith And Kin International College
Nigeria10.2021
Skills
- Data Entry
- Incident Management
- Problem Management
- IT Service Management
- Javascript
- Agile Methodology
- Microsoft Word
- Advanced Excel
- Microsoft Office Suite
- Vlookup
- Power BI
- Tableau
- Report and Dashboard
- Detail Oriented and Organized
- Team player
- Excellent Interpersonal Skills
- Strong communication skills
Languages
English
Full Professional
Certification
- ServiceNow Certified System Administrator.
Timeline
ServiceNow Nextgen Proffessional
ServiceNow
04.2024 - Current
Guest services Associate
The center rentals and Events
06.2023 - Current
Data Clerk
Fci Smyle International Limited
01.2023 - 01.2024
Summer Volunteer Camp Counselor
Isheri North Community
05.2019 - 08.2021
Bachelor of Science - Information Technology
Kwantlen Polytechnic University
High School Diploma -
Kith And Kin International College