IFY DIRIBE

• Delivered comprehensive administrative support to multiple departments within the Faculty of Arts, facilitating smooth daily operations.
• Conducted safety inspections and compiled detailed compliance and risk management reports to ensure adherence to safety standards.
• Developed and maintained accurate floor maps detailing office designations and usage for efficient spatial management. Managed SharePoint sites and departmental websites, ensuring timely updates and organized documentation for optimal accessibility.
• Coordinated room bookings using Astra scheduling software, streamlining event planning processes.
• Processed student placements within the School of Languages, Linguistics, Literature, and Culture (SLLLC) as well as managed entrance portfolios for the Department of Art and Art History (DAAH) and auditions for the School of Creative and Performing Arts (SCPA) via PeopleSoft systems.

• Managed day-to-day administrative operations for four executives across multiple countries and time zones, overseeing multiple tasks daily, including scheduling, correspondence, and inbox management.
• Maintained confidentiality of sensitive communications while supporting special events to provide a professional representation for the President's office.
• Generated over 100 reports and data visualizations using Microsoft Word, Excel, and Power BI to facilitate strategic decision making and improve operational efficiency.
• Updated and maintained the SharePoint database and team website by uploading documents and reports, ensuring seamless collaboration between team members.
• Conducted regular audits to identify and resolve database discrepancies, ensuring high data integrity while adhering to organizational compliance standards.

Initiated and facilitated over 1,000 client interactions to identify transportation needs, delivering tailored solutions that improved client satisfaction.

Contributed to the development new customer service best practices, reducing response times and streamlining processes for greater consistency.

Maintained updated knowledge of more than 15 product and service changes, ensuring the accuracy of information provided, which enhanced first-call resolution rates.

Resolved over 100 complex or escalated issues using problem-solving skills, fostering repeat customer engagement through professional handling of challenges.

• Delivered exceptional customer service to over 10,000 clients, addressing inquiries and suggestions with professionalism.
• Updated and managed over 2,000 customer accounts with precision, improving record accuracy and enhancing service delivery efficiency.
• Resolved over 500 customer issues through detailed investigation, reducing complaints and increasing client loyalty and retention rates.
• Contributed to the creation of more than 50 knowledge base articles and FAQs, enabling streamlined support processes and promoting increased use of self-service options.
• Led initiatives to enhance customer interaction protocols, fostering a more efficient and user-friendly service environment.
• Ensured professional communication standards by consistently proofreading customer correspondence for accuracy, clarity, and avoidance of industry jargon.

• Delivered comprehensive IT support to over 150 employees, achieving a 30% reduction in IT-related downtime and ensuring efficient operational workflows.
• Resolved technical issues, delivering timely solutions that enhanced end-user productivity and satisfaction.
• Installed, configured, and maintained hardware and software systems while improving system security by applying industry best practices.
• Conducted regular system audits, implementing updates and patches to maintain system stability and achieve 95% data integrity.
• Supported the development and implementation of key IT policies and procedures, ensuring compliance with industry standards and strengthening organizational security protocols.
• Collaborated across teams to address strategic IT needs, introducing three new technologies to enhance overall efficiency.