Iftikhar Malik
Calgary,AB
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
E-west, East West Inc
08.2021 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created a positive impression of the business.
- Generated advertising brochure for vendor use
Education
License Certificate - Finance And Mortgages
Mount Royal University
Calgary, AB03.2019
Certification , SAP Business Associate - Business Objects Web Intelligence 4.0
Sap AG
Walldorf, Deutschland 10.2012
Bachelor of Arts - Political Science With International Relations
International Qualifications Assessment Services
Calgary, AB08.2008
Master of Arts - Political Science With International Relations
University of Punjab
Lahore. Pakistan05.1976
Bachelor of Arts - Contemporary English Literature , Political Science
University of Punjab
Lahore.Pakistan05.1972
Skills
- Teamwork and Collaboration
- Microsoft Access
- Adapt to Diverse Groups
- Multitasking Strengths
- Sales Trends
- Social Perceptiveness
- Speaking Clearly
- Sales and Marketing
- Customer Service
- Product Promotion
- Sales Expertise
- Excellent People Skills
- Listening Skills
- Sales Goal Attainment
- Answering Customer Questions
Certification
- Sales , bad boys home furniture - 1998
- Sales associate , future shop 1999
- safety and security services certification - 2018
- Financial services certification - 2019
- Alberta security services . License - 2018
- Mortgage brokerage License - 2019
- sales training , E-west , East West Inc - 2021
Timeline
Sales Associate
E-west, East West Inc
08.2021 - Current
License Certificate - Finance And Mortgages
Mount Royal University
Certification , SAP Business Associate - Business Objects Web Intelligence 4.0
Sap AG
Bachelor of Arts - Political Science With International Relations
International Qualifications Assessment Services
Master of Arts - Political Science With International Relations
University of Punjab
Bachelor of Arts - Contemporary English Literature , Political Science
University of Punjab
- Sales , bad boys home furniture - 1998
- Sales associate , future shop 1999
- safety and security services certification - 2018
- Financial services certification - 2019
- Alberta security services . License - 2018
- Mortgage brokerage License - 2019
- sales training , E-west , East West Inc - 2021
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