Ifthaker Ahmed
Vancouver,BC
Summary
Customer service oriented Store Manager offering over 4 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant manager.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Wireless Store Manager
The Mobile Shop
Vancouver, BC
01.2021 - Current
- Taught employees how to meet operational and sales goals with proactive strategies.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Guided and supported staff members to consistently achieve team and personal monthly goals.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Achieved sales quotas as a team by engaging customers and following up with opportunities/call back list.
- Oversaw inventory management through cycle counts and audits.
- Rotated inventory from oldest to newest to maintain FIFO standard.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Delivered excellent customer service and adhered to standard practices to maximize sales.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Trained employees on store security, monetary procedures and customer service expectations.
- Boosted sales by cultivating customer rapport and delivering superior customer service.
Wireless Sales Associate
The Mobile Shop
Vancouver, BC
09.2019 - 12.2020
- Greeted potential customers and asked both open-ended and close-ended questions to best determine which products would meet needs.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Searched store inventory system using RQ4 to find requested product availability.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Answered questions of potential customers and walked through features of wireless devices to resolve confusion.
- Researched and analyzed monetary figures involved in monthly payment plans and explained commitments and charges to potential customers.
- Demonstrated and sold mobile devices to browsers, showcasing latest product features and capabilities.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stayed up to date on store promotions, payment policies and security practices.
- Educated customers on product and service offerings.
- Used POS and RQ4 register system to ring up customer purchases, process payments and issue receipts.
- Communicated with customers about wireless offerings, including policies, restrictions and refund policies.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Officer, Portfolio Management
EBL Investments Ltd.
Dhaka, Bangladesh
01.2017 - 08.2018
- Generated investment policy statements outlining our clients’ investments objective.
- Constructed successful investment portfolios informed by market conditions and economic trends.
- Bought and sold securities in client accounts to maintain a specific investment strategy or to reach an investment objective.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
MBA - Business
Fairleigh Dickinson University
Vancouver, BC 09.2018 - 05.2020
BBA - Finance And Accounting
North South University
Dhaka, Bangladesh 01.2012 - 12.2016
Skills
- Store operations oversight
- Employee supervision and motivation
- Store opening and closing procedures
- Operational budgeting
- Sales professional
- Employee training
- Customer service
- Reliable
- Accurate cash handling
- Wireless market knowledge
Timeline
Wireless Store Manager
The Mobile Shop
01.2021 - Current
Wireless Sales Associate
The Mobile Shop
09.2019 - 12.2020
MBA - Business
Fairleigh Dickinson University
09.2018 - 05.2020
Officer, Portfolio Management
EBL Investments Ltd.
01.2017 - 08.2018
BBA - Finance And Accounting
North South University
01.2012 - 12.2016
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