Ifrit Nahian Choudhury Shaily
St. John's,NL
Summary
Dynamic professional with a proven track record at Avery Dennison, excelling in client needs assessment and conflict resolution. Adept at enhancing customer service through effective communication and problem-solving skills, I have successfully improved order fulfillment processes, ensuring timely delivery and client satisfaction. Committed to driving performance and fostering strong employer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Peter’s Pizza
St. John’s, Canada
06.2022 - Current
Led kitchen staff and daily operations, optimizing inventory and workforce efficiency to boost performance and reduce costs. Managed staff scheduling, recruitment, training, and ensured compliance with health and safety standards.
Customer Service Officer
Avery Dennison
Dhaka, Bangladesh
06.2020 - 12.2021
Managed client communications, resolved inquiries, and coordinated order fulfillment with inventory requirements to ensure timely delivery. Prepared sales and marketing reports to support performance tracking and identify areas for process improvement.
Settlement Officer
Grameen Telecom Trust
Dhaka, Bangladesh
10.2018 - 01.2020
Supported Rohingya refugees by coordinating access to shelter, food, sanitation, healthcare, and education. Ensured compliance with land laws while delivering protection services, including mental health support, and safeguarding against violence and exploitation.
Education
MBA - Human Resources Management
University of Liberal Arts
Dhaka,Bangladesh01-2021
BBA - Marketing
United International University
Dhaka, Bangladesh01-2018
Skills
- Employer Relationship Management
- Client Needs Assessment
- Customer Service & Communication
- Conflict Resolution & Problem Solving
Certification
- Training in Dignity & Respect in Workplace, Avery Dennison Bangladesh, 2021
- Training on Maintaining Accurate Books & Records, Avery Dennison Bangladesh, 2021
- Training on Code of Conduct: Best Practices, Avery Dennison Bangladesh, 2021
- Certificate on Service Marketing, Institute of Business Administration, University of Dhaka, 2020
- Internship – Human Resource Intern, Grameen Telecom Trust Limited, 2017 - 2018
- Workshop on Trends in SCM Prospects & Challenges, Bangladesh Supply Chain Management Society, 2017
- Certificate on Brand Management, Bangladesh Institute of Management (BIM), 2016
References
- Sazzadur Rahman Sakib (+17097251665) - HRIS Administrator,Association for New Canadians
Timeline
Store Manager
Peter’s Pizza
06.2022 - Current
Customer Service Officer
Avery Dennison
06.2020 - 12.2021
Settlement Officer
Grameen Telecom Trust
10.2018 - 01.2020
MBA - Human Resources Management
University of Liberal Arts
BBA - Marketing
United International University
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