Summary
Overview
Work History
Education
Skills
Timeline
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Ifrah Robleh

Montréal,QC

Summary

Dynamic Logistics Coordinator with proven expertise in freight handling and export compliance. Adept at fostering strong vendor relationships and enhancing supply chain operations. Recognized for exceptional problem-solving skills, ensuring timely deliveries and compliance with regulations, while consistently achieving high customer satisfaction.

Overview

10
10
years of professional experience

Work History

Export Logistics Coordinator

Moose Knuckles Canada
Montreal, Quebec
09.2023 - Current
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Developed and maintained strong relationships with freight carriers and vendors.
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Prepared export documentation for international shipments, ensuring compliance with regulations(Commercial invoices, B13 declaration, Health Certificates).
  • Communicated with customs officials to resolve issues related to documentation discrepancies.
  • Updated and maintained records in logistics management systems regularly.

Vessel Operations Representative

MSC
Montréal, QC
10.2021 - 09.2023
  • Act as a liaison between different internal departments and Port Terminals, and handle all inquiries.
  • Manage container holds & pick-ups as per CBSA customs requests.
  • Create daily Forecast Reports to be provided to the Port Terminals.
  • Perform cargo cleanings of Vessels after Rail or Port cut-off.
  • Finalize and generate Export Hazardous container manifests to submit to the Port Terminals and Vessel Captains.
  • Submit manual Rail billings for Domestic and Hazardous cargo
  • Create Vessel Routings
  • Monitor cargo allocation for the Vessel.
  • Reconcile any discrepancies between final Terminal load list and Agency's system after vessel sailing.
  • Create and finalize VCI reports.

Logistics Coordinator

Structube
Laval, QC
06.2021 - 10.2021
  • Oversaw logistics for Nation wide home deliveries.
  • Dispatched information to service providers to schedule freight movement.
  • Reconciled invoices.
  • Processed adjustments and credit memos to vendors
  • Relayed information between drivers and recipients, including ETA and potential delays.
  • Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
  • Verified product inventory reports by comparing logs and reports and adjusting entries.

Customer Service Team Lead

Structube
Montréal, QC
06.2018 - 05.2021
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Trained over 50 customer service employees in proper procedures and successful call management techniques.
  • Established quality standards for service team members and evaluated progress.
  • Led meetings with internal team members, consultants and contractors.
  • Recommended improvements to systems and procedures for increased productivity.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.

Administrative Assistant

Maison Des Jeunes
Pierrefonds, QC
03.2017 - 05.2018
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Prepared and prioritized calendars and correspondence.
  • Performed budget formulation work involving review and preparation of budget estimates and financial plans.

Customer Service Representative

Equinox
Dorval, QC
10.2015 - 08.2016
  • Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
  • Created and maintained customer accounts while providing exceptional service and support.
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.

Education

High School Diploma -

École Secondaire Dorval Jean VIII
Dorval, QC
06.2014

Some College (No Degree) - Pharmacy Technician

Cégep Gerald Godin
Montreal, QC

Skills

  • Freight documentation
  • Export compliance
  • Supply chain operations
  • Time management
  • Customer success
  • Problem-solving

Timeline

Export Logistics Coordinator

Moose Knuckles Canada
09.2023 - Current

Vessel Operations Representative

MSC
10.2021 - 09.2023

Logistics Coordinator

Structube
06.2021 - 10.2021

Customer Service Team Lead

Structube
06.2018 - 05.2021

Administrative Assistant

Maison Des Jeunes
03.2017 - 05.2018

Customer Service Representative

Equinox
10.2015 - 08.2016

High School Diploma -

École Secondaire Dorval Jean VIII

Some College (No Degree) - Pharmacy Technician

Cégep Gerald Godin

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Ifrah Robleh