Summary
Overview
Work History
Education
Skills
Timeline
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Ifraah Nur

Ottawa ,ON

Summary

Committed and detail-oriented individual with aspirations to pursue a Masters of Science in Epidemiology. With a proven track record of excellence at the Ottawa Hospital Research Institute as an HR and Payroll Officer. Having completed my medical degree I've gained practical experience in clinical settings, witnessed firsthand the importance of preventive medicine and population health strategies in combating diseases. My desire to delve deeper into understanding the patterns and determinants of health and disease has driven me towards furthering my education in pursing epidemiology.

Overview

9
9
years of professional experience

Work History

Payroll Officer

Ottawa Hospital Research Institute
09.2022 - Current
  • Managing the Payroll inbox and promptly addressing general payroll inquiries.
  • Administering biweekly payroll processing.
  • Creating new hire assignments in the Employee Scheduling Platform (ESP).
  • Updating assignments in ESP to accommodate employee changes.
  • Deallocating employees from assignments when necessary.
  • Handling the processing of cost center changes.

HR and Payroll Assistant

Ottawa Hospital Research Institute
05.2022 - 09.2022
  • Offering daily operational support to the entire Human Resources team across all HR functions.
  • Assisting the HR team in efficiently managing annual projects, including the Long Service Awards and the Canada Summer Jobs program.
  • Collaborating on the preparation of weekly and monthly reports as well as participating in audits.
  • Handling paperwork for individuals on unpaid status.
  • Performing data entry for new hires and contract renewals.
  • Monitoring HR inboxes and directing emails to the relevant HR Officers.

Team lead Coordinator

CBI Health Group’s Home Health Division
06.2021 - 05.2022
  • Assisting in hiring, onboarding, performance management, mentoring and coaching with intent to create a high-performance culture
  • Ensure all team members are equipped to excel and deliver their assigned duties
  • Build collaborative relationships through effective communication within the region and with the larger CBI Health Group network
  • Lead and manage the team to reach organizational goals and objectives through engagement and alignment with CBI’s purpose, values, and Standard Operating
  • Principles
  • Ensure the client experience is met and the team is equipped with appropriate tools and strategies to understand and meet client goals and expectations
  • Develop and implement business/operational processes and plans, establishing efficiencies and monitor/deliver progress on all plans.

Client Care Coordinator

CBI Health Group’s Home Health Division
11.2018 - 05.2021
  • Managed the scheduling and validation 100+ Personal Support Workers’ daily calendar and client home visits
  • Document all workers and client’s daily visits using Procura appointment and mapping system
  • Efficiently managed all reported and escalated complaints and incidents related to employees and clients
  • Handled high volumes of incoming clients’ and workers’ requests and all vacation requests through telephone and email ensuring excellence customer service
  • Reviewed all referrals from outside sources
  • Requested supplies for nursing staff and all Personal Support Workers as indicated in the client needs assessment fact sheet
  • Documented all clients/workers complaints through the Cell Track system
  • Prepared various daily reports including unconfirmed visits, night statistics report providing all visits, missed care, mileage and mapping reports, overtime reports and coordinating client visits and assigning personal support workers.

Medical Assistant

Evans Medical Centre
08.2016 - 10.2018
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Provided professional expedient customer service and dealt with a high volume of problems or changes to client policies
  • Answered inquiries and addressed, resolved, or escalated issues to management to ensure overall satisfaction
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Performed various administrative duties including payment processing and billing, general filing, outbound calls to schedule annual reviews, set and confirm appointments, handle external and internal communication, data entry and helping patients with diverse needs
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Program Coordinator

Somali Centre – for family services
09.2015 - 07.2016
  • Organized and managed program development from conception through successful execution
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
  • Initiated and implemented a referral program used as an incentive to generate leads and promote team building, improving overall sales
  • Partnered with the township on web design and brochures for planning and executing small and large events
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors
  • Conceptualized and established strategic initiatives and programs for various sized group events including Eid
  • Festivals, Adult/Family Retreats, Multi-Sport Adventure for families and Food bank drive actives
  • Conducted and presented planning and brainstorm sessions on new event ideas
  • Professional Experience Continued

Education

Clinical Internship

Kasr Al-Ainy School of Medicine
Cairo, Egypt
05.2015

Bachelor of Medicine, Bachelor of Surgery (MBBS) -

Wuhan University
Wuhan, China
06.2013

Skills

  • Patient Education
  • Medical Procedures
  • Strong Conflict Resolution
  • Detail Oriented
  • Administrative Management
  • Medical Terminology
  • Patient-focused care
  • Patient Scheduling
  • Performance Management
  • Team leadership and coaching
  • Effective Communicator
  • Strong Interpersonal Skills

Timeline

Payroll Officer

Ottawa Hospital Research Institute
09.2022 - Current

HR and Payroll Assistant

Ottawa Hospital Research Institute
05.2022 - 09.2022

Team lead Coordinator

CBI Health Group’s Home Health Division
06.2021 - 05.2022

Client Care Coordinator

CBI Health Group’s Home Health Division
11.2018 - 05.2021

Medical Assistant

Evans Medical Centre
08.2016 - 10.2018

Program Coordinator

Somali Centre – for family services
09.2015 - 07.2016

Clinical Internship

Kasr Al-Ainy School of Medicine

Bachelor of Medicine, Bachelor of Surgery (MBBS) -

Wuhan University

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Ifraah Nur