Ifra Sadia
Surrey,Canada
Summary
Dynamic financial services professional with a proven track record at Easy Financial, adept at structuring payment plans and resolving conflicts. Leveraging strong emotional intelligence and CRM management skills, I excel in negotiating solutions that enhance client satisfaction and drive debt recovery success. Committed to delivering results through effective communication and strategic problem-solving.
Overview
7
7
years of professional experience
Work History
Account Executive - Payables and Receivables
Freelance at Upwork
Surrey, British Columbia
01.2023 - Current
- Worked closely with clients to understand financial difficulties and negotiate suitable payment plans.
- Monitored and followed up on delinquent accounts through phone, SMS, and email communication.
- Maintained detailed and accurate records of all client interactions in the system.
- Set up and modified banking agreements and payment methods.
- Collaborated with internal teams to ensure smooth administration and timely updates on proposals.
Financial Services Representative
Easy financial
Surrey, British Columbia
07.2018 - 12.2020
- Assisted clients in selecting appropriate financial products and services.
- Provided detailed information on loan options and repayment terms.
- Processed loan applications and verified client information for accuracy.
- Managed customer accounts and resolved payment issues efficiently.
- Negotiated payment plans with customers to facilitate timely debt resolution.
- Communicated with clients via phone and email to negotiate payment plans.
Education
MBA - Finance
IIUI
Pakistan09-2013
Skills
- Consumer Proposal Administration
- Debt Recovery & Collections
- Customer Communication
- Payment Plan Structuring
- Emotional Intelligence & Empathy
- CRM & Firm Database Management
- File Review & Compliance
- Conflict Resolution
- Time Management & Multitasking
Languages
English
Full Professional
Urdu
Native/ Bilingual
Hindi
Full Professional
Timeline
Account Executive - Payables and Receivables
Freelance at Upwork
01.2023 - Current
Financial Services Representative
Easy financial
07.2018 - 12.2020
MBA - Finance
IIUI
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