Iftin Omar
Edmonton,AB
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Store Manager
Michael Kors
11.2019 - 01.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Assistant Manager
Dynamite Clothing
09.2017 - 06.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Store Manager
Forever 21
09.2015 - 08.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits while reducing shrinkage through loss prevention strategies.
Bridal Sales Consultant
Ritche Bridal
04.2013 - 07.2015
- Increased bridal sales by providing personalized consultations and styling advice to bridestobe.
- Developed long-lasting relationships with clients through exceptional customer service, resulting in repeat business and referrals.
- Assisted in achieving monthly sales targets through effective upselling techniques and product knowledge.
- Collaborated with alterations team to ensure timely completion of dress alterations, leading to satisfied customers and on-time weddings.
Education
Diploma - Business
Humber College
Toronto, ON06.2009
Skills
- POS Systems
- Customer Service Management
- Supply Ordering
- Store Merchandising
- Employee Training
- Personnel development
- Revenue Generation
- Project Management
Languages
Somali
English
Affiliations
- Diversity and Inclusion advocate
Timeline
Store Manager
Michael Kors
11.2019 - 01.2024
Assistant Manager
Dynamite Clothing
09.2017 - 06.2018
Assistant Store Manager
Forever 21
09.2015 - 08.2017
Bridal Sales Consultant
Ritche Bridal
04.2013 - 07.2015
Diploma - Business
Humber College
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