Open To Work
Iffat Kazim
Toronto,ON
Work Preference
Summary
Dynamic operations manager with a strong track record at Business Training Pro, enhancing efficiency and customer satisfaction. Skilled in strategic planning and staff training, I successfully streamlined processes, resulting in increased profitability. Known for my dependable nature and strong decision-making abilities, I foster a culture of accountability and collaboration within teams.
Overview
25
25
years of professional experience
Work History
Owner/Operator
APEX Business Growth
01.2025 - Current
- Developed and executed marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Cultivated relationships with clients, providing tailored solutions to meet their business needs.
- Implemented cost control measures, optimizing resource allocation for improved profitability.
- Managed day-to-day business operations.
Operations Manager
Business Training Pro
06.2015 - 12.2024
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Oversaw budget management, ensuring alignment with organizational goals while maximizing resource utilization.
- Mentored junior staff in best practices, fostering a culture of collaboration and professional growth within the team.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
Team Leader Manager
Integral Legacy
08.2006 - 05.2015
- Developed training programs to mentor staff in best practices and operational standards.
- Facilitated team meetings to identify challenges and develop strategic solutions collaboratively.
- Established key performance indicators to assess team productivity and effectiveness regularly.
- Implemented conflict resolution strategies, fostering a collaborative team environment and enhancing morale.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Junior Engineer Trainee
Morrison Hershfield
06.2000 - 05.2003
- Collaborated with senior engineers to develop project specifications and technical documentation.
- Conducted site inspections to ensure compliance with safety standards and regulatory requirements.
- Supported project management by tracking timelines, deliverables, and progress reports.
- Participated in team meetings to discuss project challenges and propose solutions for improvement.
- Assisted in preparing cost estimates and budget proposals for various engineering initiatives.
- Conducted Reserve Fund Studies and assisted senior project managers in preparing Reserve Fund Reports
Education
Bachelor's of Engineering - Civil Engineering
McGill University
MontrealNo Degree - Structural Engineering
Concordia University
MontrealSkills
- Operations management
- Documentation and reporting
- Hiring
- Operational planning
- Staff training and development
- Personnel management
- Operations oversight
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Strategic planning
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
French
Limited Working
Interests
I have a strong interest in costume designing and sewing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Operator
APEX Business Growth
01.2025 - Current
Operations Manager
Business Training Pro
06.2015 - 12.2024
Team Leader Manager
Integral Legacy
08.2006 - 05.2015
Junior Engineer Trainee
Morrison Hershfield
06.2000 - 05.2003
Bachelor's of Engineering - Civil Engineering
McGill University
No Degree - Structural Engineering
Concordia University