Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ifeoma Nwakuche

Vancouver,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Volunteer

Surrey Urban Mission Society
12.2023 - 02.2024
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.

Customer Service Representative

Zenith Bank
01.2019 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

Zenith Bank
12.2015 - 08.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Diploma in Accounting And Business - Accounting

Association of Certified Chartered Accountants
United Kingdom
07.2022

Bachelor of Technology - Biochemistry

Federal University of Technology
Owerri, Nigeria
05.2014

Skills

  • Event Setup
  • Community Engagement
  • Data Entry
  • Telephone Etiquette
  • Recordkeeping
  • Team Collaboration
  • Positive Attitude
  • Time Management
  • Problem-Solving
  • Multitasking Abilities
  • Administrative Support
  • Attention to Detail
  • MS Office
  • Analytical Skills
  • Excellent Communication

Languages

English
Professional Working

Certification

  • Work Ethics & Ethical standard - 2016
  • Basic Banking Operations - 2018
  • Diploma in Accounting - 2022
  • Standard First-Aid/ CPR/ AED - 2023
  • Food Safety - 2023
  • Serving it Right - 2024
  • Traffic Control Person - 2024

Timeline

Volunteer

Surrey Urban Mission Society
12.2023 - 02.2024

Customer Service Representative

Zenith Bank
01.2019 - 08.2023

Cashier

Zenith Bank
12.2015 - 08.2018

Diploma in Accounting And Business - Accounting

Association of Certified Chartered Accountants

Bachelor of Technology - Biochemistry

Federal University of Technology

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Ifeoma Nwakuche