Ifeoma Nwakuche
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer
Surrey Urban Mission Society
12.2023 - 02.2024
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Customer Service Representative
Zenith Bank
01.2019 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Zenith Bank
12.2015 - 08.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Diploma in Accounting And Business - Accounting
Association of Certified Chartered Accountants
United Kingdom07.2022
Bachelor of Technology - Biochemistry
Federal University of Technology
Owerri, Nigeria05.2014
Skills
- Event Setup
- Community Engagement
- Data Entry
- Telephone Etiquette
- Recordkeeping
- Team Collaboration
- Positive Attitude
- Time Management
- Problem-Solving
- Multitasking Abilities
- Administrative Support
- Attention to Detail
- MS Office
- Analytical Skills
- Excellent Communication
Languages
English
Professional Working
Certification
- Work Ethics & Ethical standard - 2016
- Basic Banking Operations - 2018
- Diploma in Accounting - 2022
- Standard First-Aid/ CPR/ AED - 2023
- Food Safety - 2023
- Serving it Right - 2024
- Traffic Control Person - 2024
Timeline
Volunteer
Surrey Urban Mission Society
12.2023 - 02.2024
Customer Service Representative
Zenith Bank
01.2019 - 08.2023
Cashier
Zenith Bank
12.2015 - 08.2018
Diploma in Accounting And Business - Accounting
Association of Certified Chartered Accountants
Bachelor of Technology - Biochemistry
Federal University of Technology
- Work Ethics & Ethical standard - 2016
- Basic Banking Operations - 2018
- Diploma in Accounting - 2022
- Standard First-Aid/ CPR/ AED - 2023
- Food Safety - 2023
- Serving it Right - 2024
- Traffic Control Person - 2024
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