IFEOMA STELLA OKEKEARU
London - ON,ON
Summary
Detail-oriented HR professional with over 3 years of experience supporting HR operations, recruitment, onboarding, and employee relations. Skilled in maintaining confidential employee records, assisting with benefits administration, coordinating training, and managing HR software systems. Known for excellent communication skills, attention to detail, and the ability to streamline HR processes. Eager to contribute to a dynamic HR team, enhancing employee engagement and fostering a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Customer Service & Administrative Support (Contract)
Waste Connection of Canada
12.2024 - Current
- Conducted over 350 outgoing calls to guide customers in converting from cheque payments to electronic payment methods, addressing concerns related to postal strikes
- Assisted customers via phone and email in signing up for autopayments and other online payment options, ensuring a smooth transition and increasing digital payment adoption by 25%
- Provided exceptional customer service, explaining payment processes and troubleshooting issues, achieving a 95% customer satisfaction rate
- Performed data entry tasks, including updating customer contact information and inputting payment data into billing systems, ensuring 100% accuracy
- Supported collection efforts, making over 30 calls per week to collect outstanding debts, and maintaining professionalism and empathy in all communications
- Assisted in compiling and organizing data for internal tracking purposes using Excel, improving tracking efficiency by 20%
HR Administrator
Glory Land halls and suite
01.2020 - 04.2023
- Managed calendars for office staff and executives, and coordinated over 100 appointments and meetings, ensuring optimal time management for HR operations
- Maintained accurate employee records, including physical and electronic filing systems, ensuring compliance with company policies and HR standards
- Coordinated and supported the onboarding process for 50+ new hires, ensuring the timely completion of pre-employment documentation, background checks, and orientation
- Worked with department heads to identify skill gaps, creating and coordinating relevant training materials, which contributed to a 15% increase in employee skills satisfaction
- Delivered new hire orientations, conducting follow-up meetings to assess their onboarding experience and improve the process based on feedback
- Organized and facilitated monthly training sessions on company policies, safety, and compliance, reaching 100% employee participation
- Assisted with compliance management, ensuring adherence to company safety protocols and government regulations
HR Intern
Eko Electricity Distribution Company
08.2019 - 12.2020
- Assisted with recruitment efforts by screening resumes and conducting initial phone interviews, contributing to the hiring of 30+ employees
- Organized and maintained employee records in HR systems, ensuring accurate and up-to-date information
- Supported the HR team with payroll processing, and benefits administration, helping to reduce payroll discrepancies by 10%
- Answered employee questions regarding company policies, procedures, and benefits, ensuring high levels of employee satisfaction and understanding
- Assisted in the administration of workplace safety programs, organizing safety training for 200+ employees and ensuring compliance with workplace regulations
- Contributed to the maintenance of health and safety documentation, ensuring all employee records and incident reports were up-to-date and compliant with safety standards
Education
Graduate Certificate - Human Resource Management
Fanshawe College
London, ON01.2024
Graduate Certificate - Project Management
Fanshawe College
London, ON01.2023
BSc - International Law and Diplomacy
Babcock University
Ilishan –Remo, Ogun state01.2020
Skills
- Microsoft Office Suite
- HR management software
- Organizational skills
- Communication skills
- Multitasking abilities
- Managing confidential employee records
- Recruitment support
- Benefits administration
- Employee relations
- Employee training programs
- Onboarding processes
- Conflict resolution
- Employee engagement
- Attention to detail
- Accuracy in HR documentation
- Safety regulations
- Grievance management
- Compliance policies
Certifications/awards
- Dean’s Honor Roll Award in Human Resource Management, 01/01/24
- Certificate of participation in the alternative dispute resolution (ADR) training, 01/01/19
- Certificate of Completion of Accessibility for Ontarians with Disabilities Act (AODA), 01/01/24
- Certificate of completion of Worker Health and Safety Awareness, 01/01/24
- National CPR Foundation- CPR / AED / First-Aid (Adult/Child/Infant/Choking)
Languages
English
Full Professional
Timeline
Customer Service & Administrative Support (Contract)
Waste Connection of Canada
12.2024 - Current
HR Administrator
Glory Land halls and suite
01.2020 - 04.2023
HR Intern
Eko Electricity Distribution Company
08.2019 - 12.2020
Graduate Certificate - Project Management
Fanshawe College
BSc - International Law and Diplomacy
Babcock University
Graduate Certificate - Human Resource Management
Fanshawe College
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