Ifeoma Chimenta
Winnipeg
Summary
Dynamic professional with a proven track record at the Canada Revenue Agency, excelling in assessment procedures and stakeholder engagement. Leveraged expertise in data analysis and interpersonal skills to enhance decision-making and process efficiency, significantly improving compliance standards and customer service.
Developed strong analytical skills and attention to detail in structured, data-driven environment. Skilled in data collection, interpretation, and reporting, with focus on delivering actionable insights. Eager to transition into new field, utilizing transferable skills to add value in different setting.
Professional with high level of expertise in data evaluation and analysis, prepared to bring valuable insights to team. Proven ability to develop and implement assessment protocols that enhance operational efficiency. Known for collaborative approach and adaptability to changing requirements, ensuring reliable results and continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tax Assessment Officer
Canada Revenue Agency
11.2023 - 08.2024
- Conducted thorough evaluations of documents and data to ensure compliance with established standards.
- Improved accuracy by identifying discrepancies in submitted assessments and recommending corrective actions.
- Reviewed applications and records for completeness and adherence to guidelines.
- Delivered high-quality reports for analysis and decision-making purposes.
- Strengthened decision-making by compiling and presenting critical assessment findings.
- Enhanced process efficiency by coordinating with teams to streamline assessment workflows.
- Assessed submissions to ensure compliance with regulatory and organizational policies.
- Provided detailed feedback to applicants to support successful completion of requirements.
- Improved data reliability by maintaining accurate and organized records of assessments.
- Conducted investigations to resolve anomalies in assessment data.
- Collaborated with internal departments to ensure consistency in evaluation processes.
- Verified information to support accurate record-keeping and reporting.
- Improved stakeholder satisfaction by delivering timely and transparent updates on assessment progress.
- Enhanced quality assurance through meticulous cross-checking of documents and data.
Advice Centre Banking Advisor
Royal Bank of Canada, RBC
10.2022 - 11.2023
- Enhanced customer relationships by providing personalized financial advice and solutions.
- Analyzed client portfolios for identifying investment opportunities and maximizing returns.
- Collaborated with clients to develop tailored financial plans for long-term growth.
- Provided expert guidance on banking products to help clients make informed decisions.
- Conducted financial assessments to offer customized banking solutions for diverse needs.
- Facilitated smooth transactions for clients, ensuring accuracy and efficiency.
- Enhanced client experience by streamlining banking processes and reducing wait times.
- Developed strong client relationships, focusing on long-term financial goals.
- Built rapport with clients to establish a foundation of trust and loyalty.
- Extended and sustained relationships with customers to maintain and grow business.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Provided guidance on investment options, helping clients make informed decisions to achieve their financial goals.
- Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
Administrative Officer
Life Support Medical Centre
03.2017 - 05.2022
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Education
Masters In Public Health - Public Health
Anglia Ruskin University
Chelmsford, UK07.2013
Bachelor Of Science In Anatomy - Anatomy
Madonna University
Rivers State, Nigeria11.2008
Skills
- Assessment procedures
- Data analysis
- Report writing
- Policy implementation
- Quality assurance
- Decision making
- Problem solving
- Project management
- Time management
- Team collaboration
- Critical thinking
- Research skills
- Attention to detail
- Analytical skills
- Regulatory compliance
- Interpersonal skills
- Organizational skills
- Technical proficiency
- Stakeholder engagement
- Customer service
- Documentation skills
- Ethical judgment
- Service delivery
- Information management
- Evaluation techniques
- Statistical modeling
- Data entry
- Scheduling
- Event planning
- Multitasking Abilities
- Excellent communication
- Bill payment and recordkeeping
- Active listening
- Microsoft office
- Financial records and reporting
- Accounts payable
- Handling confidential materials
Languages
English
Professional Working
Certification
PRINCE 2
Timeline
Tax Assessment Officer
Canada Revenue Agency
11.2023 - 08.2024
Advice Centre Banking Advisor
Royal Bank of Canada, RBC
10.2022 - 11.2023
Administrative Officer
Life Support Medical Centre
03.2017 - 05.2022
Masters In Public Health - Public Health
Anglia Ruskin University
Bachelor Of Science In Anatomy - Anatomy
Madonna University
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