Hi, I’m
Ifeoluwa Seriki
Toronto,ON
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Enthusiastic customer-focused professional with a strong background in communication, problem- solving, and customer service. Excels in customer-facing roles, delivering exceptional service and building lasting relationships. Demonstrated ability to understand complex topics and communicate effectively. Detail-oriented and committed to exceeding customer expectations. Fast learner with a curious mindset and a determination to overcome challenges. Optimistic, efficient, and always striving for continuous improvement.
Overview
5
years of professional experience
Work History
BiampDallas, Texas
Customer Support Specialist
08.2019 - 10.2022
Job overview
- Contributed valuable customer insights to product and growth strategy discussions
- Assisted customers with appointments, special order requests, and merchandise pick-up
- Exceeded customer satisfaction goals by collecting feedback and making process changes
- Acted as a knowledgeable product expert, providing exceptional support to customers
- Resolved customer problems and improved their lives through effective communication and troubleshooting
- Contributed to product and growth strategy discussions, providing valuable customer insights
- Continuously iterated and improved team processes to enhance the overall customer experience
- Contributed to product improvement by delivering valuable customer feedback to cross-functional teams
- Answered product and service questions, suggesting other offerings to attract potential customers
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Maintained up-to-date knowledge of product and service changes.
- Excellent customer service skills with a focus on building positive relationships and exceeding client expectations.
- Strong communication skills, both verbal and written, to effectively engage with clients and deliver tailored solutions.
- Ability to work collaboratively in a team environment, supporting colleagues and fostering a culture of success.
NPG Securities ServicesChicago, Illinois
Customer Service Representative
01.2018 - 07.2019
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Developed effective solutions to meet customer needs and input accurate information into electronic systems
- Adhered to quality control policies and procedures to enhance customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered excellent customer service, resulting in a consistent 70% customer satisfaction rating
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
- Contributed ideas and practical solutions to support process improvement efforts
- Ensured customer retention and satisfaction, building strong relationships within the NPG community
- Led interactions with empathy and curiosity, guiding customers in achieving their goals
- Contributed to product improvement by delivering valuable customer feedback to cross-functional teams
- Created bespoke moments of delight by going above and beyond to exceed customer expectations
- Effectively used the company’s CRM system to compile data and review information for accuracy
- Followed up with customers about resolved issues to maintain high customer service standards
- Developed community reputation through a commitment to customer satisfaction and strong client relationships.
- Provided exceptional customer service to diverse clientele, ensuring a welcoming and positive experience.
- Collaborated with team members to identify opportunities for cross-selling and warm introductions to relevant services.
Education
Google IT Support Professional Certificate
06.2023
Junior IT Analyst Program
04.2023
Coursera
Introduction to Data Analytics
02.2023
Excel Basics for Data Analysis
01.2023
City Colleges of Chicago
Associate of Applied Science from Computer Science
08.2022
Yaba, College of Technology
Diploma from Food Technology
07.2013
Skills
- Communication
- Problem Solving
- Time Management
- Adaptability
- Customer Service Excellence
- Operating Systems: Windows, Android, iOS, Mac OS, Linux
- Applications & Tools: Microsoft Office 365, Power BI, Zendesk, Tableau, Trello
- Tools: VMware, Google Workspace, Packet Tracer, Jira, Slack, HelpScout
- Project Management Fundamentals: Agile, Waterfall, Scrum
- Languages: SQL, MySQL, R (Basic)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist
Biamp
08.2019 - 10.2022
Customer Service Representative
NPG Securities Services
01.2018 - 07.2019
Google IT Support Professional Certificate
Junior IT Analyst Program
Coursera
Introduction to Data Analytics
Excel Basics for Data Analysis
City Colleges of Chicago
Associate of Applied Science from Computer Science
Yaba, College of Technology
Diploma from Food Technology
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