Ifeoluwa Opanuga
Kamloops,British Columbia
Overview
2
2
years of professional experience
Work History
Call Center Representative
dominos
Kamloops, British Columbia
03.2023 - 12.2024
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Offered additional products or services to enhance customer experience.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments and complaints.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Customer Service Representative
pacific coast
Kamloops, British Columbia
01.2024 - 05.2024
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
Education
MBA - MBA
TRU
10-2021
Skills
- Data Entry
- Call Control
- Customer Relationship Management
- Quality Assurance
- Account updating
- Report Preparation
Timeline
Customer Service Representative
pacific coast
01.2024 - 05.2024
Call Center Representative
dominos
03.2023 - 12.2024
MBA - MBA
TRU
Similar Profiles
Ariel DryadAriel Dryad
Delivery Driver at DominosDelivery Driver at Dominos
Jose MendozaJose Mendoza
Assistant Manager at DominosAssistant Manager at Dominos
Joshua WattJoshua Watt
Store Manager at DominosStore Manager at Dominos
Balwinder SinghBalwinder Singh
Assistant manager at DominosAssistant manager at Dominos
Richard KingRichard King
Commercial Truck Driver at Best Express Hotshot TruckingCommercial Truck Driver at Best Express Hotshot Trucking