IFEOLUWA KOLAWOLE
Peterborough,ON
Summary
Highly organized and detail-oriented professional with 3+ years of experience in administrative support, customer service, and office management. Certified Associate in Project Management with a proven ability to manage customer inquiries, process orders, and handle diverse administrative tasks efficiently. Skilled in data entry, communication, and problem-solving with a focus on delivering exceptional customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist/Administrative Assistant
Silver Birch Solutions Inc.
Kitchener, Ontario
05.2024 - 08.2024
- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Managed customer inquiries and orders via phone and email, providing timely resolutions and excellent service.
- Processed and entered orders into the company system with high attention to accuracy.
- Maintained and updated customer accounts, documenting interactions for future reference.
- Scheduled and coordinated meetings, managed calendars, and handled general office correspondence.
- Assisted in processing credit card payments and generating invoices.
- Supported colleagues with administrative tasks, ensuring smooth daily operations.
Project Assistant
The Seven 15 Properties Ltd
Lagos, Nigeria
02.2023 - 03.2024
- Coordinated project meetings, prepared agendas, and documented minutes to support effective communication.
- Managed project-related documentation and data entry, ensuring accurate record-keeping.
- Assisted with procurement processes, liaising with suppliers to ensure timely delivery.
- Monitored project budgets and expenses, identifying potential variances for timely action.
- Responded to client inquiries with professionalism and accuracy, maintaining high satisfaction levels.
Customer Service Representative
The Collection Merchant Brand
Lagos, Nigeria
01.2020 - 12.2020
- Handled high-volume customer inquiries via phone, email, and social media platforms.
- Processed orders and payments with meticulous attention to detail, ensuring data accuracy.
- Addressed customer complaints and escalated complex issues to relevant departments.
- Assisted customers with product information, ensuring clarity and a smooth buying experience.
- Maintained detailed records of customer interactions for seamless follow-up.
Education
Graduate Certificate - Project Management
Fleming College
Peterborough, None04-2025
Bachelor of Arts - Philosophy
Obafemi Awolowo University
Ile-Ife01-2022
Skills
- Customer Service & Support
- Office Administration & Scheduling
- Order Processing & Data Entry
- Microsoft Office Suite (Excel, Word, Outlook)
- Accounting Software (Familiar with Adagio by Softrak)
- Payment Processing (Credit Card Transactions)
- Strong Written and Verbal Communication
- Problem Solving & Multi-tasking
Certification
- Certified Associate in Project Management (CAPM) – December 2024
Languages
English
Full Professional
Timeline
Receptionist/Administrative Assistant
Silver Birch Solutions Inc.
05.2024 - 08.2024
Project Assistant
The Seven 15 Properties Ltd
02.2023 - 03.2024
Customer Service Representative
The Collection Merchant Brand
01.2020 - 12.2020
Graduate Certificate - Project Management
Fleming College
Bachelor of Arts - Philosophy
Obafemi Awolowo University
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