Hi, I’m
Ifeoluwa Adeola-Gold
Saskatoon,Saskatchewan
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management, process improvement, quality and revenue assurances, and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
16
years of professional experience
1
Certification
Work History
CBmRC Consulting
Project Coordination
01.2024 - Current
Job overview
- Designing project schematics and managing projects with the PM through daily project coordination
- Hands-on monitoring of the daily progress of clients’ projects
- Providing detailed and timely updates to project managers or other stakeholders
- Prudent management of resources for team members within time and money budget limits
- Drawing, reviewing, and monitoring contract documents such as SLA and MOU for compliance
- Negotiating supply and maintenance service contracts and procuring necessary resources on time
- Planning meetings, organizing logistics, performing billing and bookkeeping tasks on each open project
- Project process review to identify bottlenecks and to design improvement plans such as training and PR.
CBMaRC Consulting
Business Technical Improvement
01.2020 - 01.2024
Job overview
- Clients’ New product experimentation (NPE) and exploration of users’ behaviour and needs
- Codification of variables into models and model testing, analyses and provision of go-to-market solutions
- Client process re-engineering and operation overhauling
- Effective management and prioritization of research plans meeting the pace of the time
- Use of mixed methods and the two QDAs to provide diverse sources of insight into products and people
- Delivery of training sessions for skills and knowledge enhancement during KSS and formal sessions
- Provision of manuscripts for publications on the socio-cultural, economic, political and human development outlook of clients and the community.
University of Fort HareSouth Africa
Research Assistance and Subject Facilitation
03.2017 - 11.2019
Job overview
- Identification of project needs, challenges and provision of research skills necessary to deliver
- Codification of variables into models and model testing, both qualitative and quantitative analyses
- Research assistance and delivery of training sessions for skills and knowledge enhancement
- Field research work, especially involving qualitative primary research by ethnography and focus groups
- Provision of manuscripts for reviews and eventual publications
- Fund-raiser activities through proposal writing and partnership for academic and industrial grants.
UBA PLC - HEAD OFFICE 57, Marina-LAGOSLagos, Nigeria
Group Consumer & Digital Banking Division: PRODUCT DEVELOPMENT & MANAGEMENT
06.2016 - 02.2017
Job overview
- Conducted research on user experience for a program and a product that fits the current & future environment of financial inclusion, using an agency banking model, in Nigeria for United Bank for Africa
- Developed fundraiser proposals and strategies to access grants at DFID, Melinda & Gate Foundation, EFInA, Innovectives, etc
- Provided management-inclined proposal on the entire infrastructure required by the bank for take-off of the product
- Supervised the development of the IT platform required for integration to CBN and creation of GUI for agents and walk-ins before deployment
- Operational oversight of agents onboarding and deployment of product on hardware
- Connected with relevant FinTechs and merchants for product exposure on the platform
- Internally drove the CBN financial inclusion agenda of reducing un-banked Nigerian adults to 20% by 2020
- Organised and train all stakeholders and sub-agents across the spread of the Bank and clients
- Ensured Zero regulatory infractions.
UBA PLC - HEAD OFFICE 57, Marina-LAGOSLagos, Nigeria
Quality Assurance/UX Researcher
09.2012 - 06.2016
Job overview
- Created, managed and used information on customer buyology to improve digital products’ profitability
- Established suggestion & reward schemes using research output from industry data from switch companies
- Conducted customer satisfaction/expectation and mystery shoppers’ surveys, reporting the findings and critical points to related departments
- Prepared e-commerce Service Level Agreements (SLA) across digital banking products to ensure the timely and effective delivery of various services
- Analyzed the existing workflows of basic products and services and reported the findings (mainly the bottlenecks, useless paperwork, time wastes etc.)
- Obtained the training needs and requirements of staff regarding the service quality level standards and reporting to the related departments and training department through focused group, semi-interviews and surveys
- Performance assurance of all E-Banking Product assets (ATM, PoS, Token, etc)
- Monitoring the count/volume, efficiency, and life of all eBanking assets against thresholds across Nigeria and 21 African countries
- Provided MIS for management decisions
- Liaising with Project Managers tracking commitment and compliance with SLA requirements
- Ensuring provision for depreciation on them and monitoring assets end-of-life
- Accruals are to be monitored in terms of the commitment of the Bank to SLAs with various Vendors
- Conducted audit on assets, revenue and cost on a Q-basis
- Rendered stewardship of all eBanking activities within the Group, Nigeria, Africa and other continents as related to my job function.
BDO (now Balogun Badejo and Co IGAF Polaris) - Ilupeju LagosLagos, Nigeria
Audit Assistant/ Business Advisory Services
02.2011 - 03.2012
Job overview
- Audit: Investigation of clients’ accounts under the auspices of the audit supervisor and determination of errors, localising them into the various pre-final accounts
- Reconciliation of bank statements with cash book
- Assisting the team of auditors in the preparation and drafting of final accounts of clients
- Business Advisory: Preparation of management control report/letter on the viability of clients’ business proposals and offering necessary strategic pieces of advice to that respect
- Produced reports, after conducting designed research on specific industry and companies, to appetize prospects and for magazine publication by the firm
- Produced proposals to secure new engagements.
Bolson Institute – Lagos, NigeriaLagos, Nigeria
Senior Facilitator, Commerce & ICT
01.2010 - 01.2011
Job overview
- Developed and implemented strategies to realize candidates’ appreciation of socio-economic and technological phenomena
- Instilled passion in each of the trainees to drive individual vision and goals
- Oversaw facilitators in this department to ensure we meet the organizational goals at record time.
UNIC Insurance – Lagos, NigeriaLagos, Nigeria
Financial Planner/Marketer
10.2009
Job overview
- Strategy formulation and implementation: Created effective strategies to realize the sales goals and objectives of the company
- Supported the Board to fulfill its corporate governance functions
- Offered advisory services and recommendations to each client on asset management
- Developed competitive strategies to increase market share in all company’s service categories
- Provided tactical and strategic reports for EOMs and MPRs.
Ministry of Finance, Budget and Economic Planning – Katsina, NigeriaKatsina, Nigeria
Economist/Analyst- Planning Department (NYSC)
01.2008 - 01.2009
Job overview
- Economic analysis: Evaluated of economic variables, micro and macro, in the determination of the budget size
- Usage of various statistical packages for estimation of economic variables, interpretations, presentation of visualizations for the use of the deputy Director, Planning, in the ministry
- Participated in the WHO and IMF field research projects
- Provided routine and consequential reports to the deputy Director, Planning, in the ministry.
Education
University of Fort Hare, East-London, South Africa
Masters of Commerce in Economics from Applied Energy Economics
10-2020
University of Fort Hare, Alice, South Africa
Bachelor of Commerce (Honours) Economics from General Economics
01-2018
University of Ado-Ekiti, Nigeria, Ado-Ekiti, Nigeria
BSc. Economics (Second Class Upper Division) from Global Banking And Economics
12-2007
Skills
- Project Coordination
- Multi-Project Coordination
- Project Planning
- Advanced in Microsoft Excel, Project, and Visio
- Survey coordination
- Financial Projections
- Information coordination
- Sales Projection Planning
- Personnel Activity Coordination
- Project Presentations
- Stakeholder Coordination
- Project monitoring
- MS Project
- Order coordination
- Mass-market mailing coordination
- Grant coordination
- Experience preparing sales projections
- Coordination and collaboration
- Project development
- Educational Program Coordination
- Fluent in English
- Remote Office Availability
- Public Speaking
- Analytical and Critical Thinking
- Data Entry
- Teamwork and Collaboration
- Recordkeeping
- Analytical
- Attention to Detail
- Valid Driver's License
- Quality Assurance
- Performance Quality Assurance
- Quality assurance processes
- Quality assurance procedures
- Quality assurance designing
- Quality assurance optimization
- Quality Assurance Controls
- Quality assurance checks
- Quality assurance standards
- Quality Assurance Process Optimization
- Business Intelligence
- Internal Controls
- Cash Flow Management
- Revenue Forecasting
- Cost Control
- GAAP knowledge
- Data Interpretation
- Advanced Excel
- Key Performance Indicators
- Budget Planning
- Revenue optimization
- Sales Analysis
- Competitor Analysis
- Strategic Planning
- Training and mentoring
- Research abilities
- Compliance requirements
- Records Maintenance
- Excellent Communication
- Problem-solving aptitude
- Adaptability and Flexibility
- Continuous Improvement
- Administration Required Reporting
- Interpersonal Skills
- Policy and procedure improvements
- Crisis Intervention
Affiliations
- Institute of Chartered Economists of Nigeria (ICEN), Associate Member, 2013
- Nigerian Institute of Management, Associate Member, 2009
Certification
- Result-Oriented Professional, 2017, Zolt Limited
- Project Management Professional, 2015, Azerty Consulting
Professional Projects
- Industry Survey towards Employees’ Salary and Benefit Improvement, 2013
- Implementation of UBA Enterprise Resource Management System (UBA ERMS), 2013
- Business Transformation Resource System (BTR), 2013
- Business Inventory Management System (BIMS)
- Single-suit Corporate Banking Application, 2014
- Design and deployment of ATM Monitoring Platform for UBA Plc, 2015
- Design and deployment of Agent Transaction Monitoring Platform (ATMP) for UBA Plc, 2016
Skill Summary
Graduate of Economics with core specialization, education and experience in research around development economics, business and product development, partnership management, grant request and fund-raising, project management, field research and business advisory and accounting. Explicit skills include customer user experience (UX) research, business improvement, audit, quality and revenue assurance, strategic planning, and risk analysis, cost control strategies, and process re-engineering across any desk. Usage of all Microsoft Office suits up to professional level. Others include sales and relationship management, professional writing and presentation skills, and good team and leadership skills. Proficient in the English and Yoruba languages with beginner’s level knowledge of French and Hausa.
Leadership Experience
- President, NYSC/ICPC National Anti-Corruption Volunteer Corps, Katsina State, 2008, 2009
- General Coordinator, DCLF- an NGO registered with the University of Fort Hare, South Africa, 2018, 2020
- President – International Students, University of Fort Hare, 2018, 2019
- Associate Coordinator, DCLF- an NGO registered with FCEs, Nigeria, 2020, 2024
Awards
- Ocean Energy/NNPC Scholarship Award, 2005-2007
- Best Creative Youth Corp ICPC President, North-North Zone, 2009
Publications
- Sustainable Development and Crude Oil Revenue A Case of Selected Crude Oil-Producing African Countries, International Journal of Environmental Research and Public Health, September 2020
- Impact of financial inclusion on poverty and economic growth in South, 2017
- Extractive foreign direct investment: an analysis of its nature and distribution, 2007
Accomplishments
- NNPC/OCEAN ENERGY 100% SCHOLARSHIP AWARD
References
References available upon request.
Timeline
Project Coordination
CBmRC Consulting
01.2024 - Current
Business Technical Improvement
CBMaRC Consulting
01.2020 - 01.2024
Research Assistance and Subject Facilitation
University of Fort Hare
03.2017 - 11.2019
Group Consumer & Digital Banking Division: PRODUCT DEVELOPMENT & MANAGEMENT
UBA PLC - HEAD OFFICE 57, Marina-LAGOS
06.2016 - 02.2017
Quality Assurance/UX Researcher
UBA PLC - HEAD OFFICE 57, Marina-LAGOS
09.2012 - 06.2016
Audit Assistant/ Business Advisory Services
BDO (now Balogun Badejo and Co IGAF Polaris) - Ilupeju Lagos
02.2011 - 03.2012
Senior Facilitator, Commerce & ICT
Bolson Institute – Lagos, Nigeria
01.2010 - 01.2011
Economist/Analyst- Planning Department (NYSC)
Ministry of Finance, Budget and Economic Planning – Katsina, Nigeria
01.2008 - 01.2009
Financial Planner/Marketer
UNIC Insurance – Lagos, Nigeria
10.2009
University of Fort Hare
Masters of Commerce in Economics from Applied Energy Economics
University of Fort Hare
Bachelor of Commerce (Honours) Economics from General Economics
University of Ado-Ekiti, Nigeria
BSc. Economics (Second Class Upper Division) from Global Banking And Economics
- Result-Oriented Professional, 2017, Zolt Limited
- Project Management Professional, 2015, Azerty Consulting
Similar Profiles
RAVIKUMAR TRAVIKUMAR T
Team Lead for Income Tax and ROC Compliances at PSVV Consulting Private Limited & PCP Advisory & Consulting LLPTeam Lead for Income Tax and ROC Compliances at PSVV Consulting Private Limited & PCP Advisory & Consulting LLP
Hanan AlAttasHanan AlAttas
Implementation Consultant at Step Up Consulting / Dan Marqus ConsultingImplementation Consultant at Step Up Consulting / Dan Marqus Consulting
PRAVEEN KUMARPRAVEEN KUMAR
Senior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and SolutionsSenior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and Solutions