Software Development professional with a Diploma in Software Development from SAIT and
experience providing technical support, troubleshooting software and operational systems,
resolving customer issues, supporting databases and business applications, and collaborating with
cross-functional teams. Skilled in Python, SQL, JavaScript, Linux fundamentals, networking, APIs,
software testing, documentation, and customer support. Experienced working in fast-paced
environments, performing root-cause analysis, maintaining operational metrics, and delivering
high-quality customer service. Seeking to contribute technical, analytical, and problem-solving skills as a Software Development Analyst with Pason's DataHub team.
Assisted in developing applications using Python and JavaScript
Supported database management with SQL and MySQL
Helped build and maintain user interfaces using HTML and CSS
Collaborated on API integration with RESTful services
Utilized Git and GitHub for version control and collaboration
Engaged with Azure DevOps for project tracking and management
Applied Linux fundamentals for system operations and support
Executed Bash scripts for automation tasks
Contributed to networking fundamentals for improved connectivity
Managed data with SQL Server and Oracle databases
Gained foundational knowledge of AWS and Azure cloud services
Supported ServiceNow for IT service management
Administered Active Directory for user management and access control
Participated in software testing to ensure quality and functionality
Conducted troubleshooting to resolve technical issues
Produced technical documentation for software applications
Adopted agile methodologies for project efficiency
Provided customer support to address user inquiries
Performed root cause analysis to identify issues
Handled incident management for timely resolution