IFEANYI NDUKA
Greater Sudbury,ON
Summary
Reliable & emerging hospitality management professional adept at overseeing housekeeping operations to maintain top-tier cleanliness and ensure guest satisfaction. Skilled in fostering a collaborative team environment and adapting to evolving demands. Demonstrated ability to take on new roles with minimal training. Proficient in staff supervision and quality assurance, dedicated to upholding high standards in all aspects of operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Acting Housekeeping Manager/Administrative Assistant
Horizon North Camps & Catering
10.2024 - Current
- Supervising the daily operations of the housekeeping team, ensuring adherence to cleanliness standards and protocols.
- Coordinating the daily schedule of housekeeping staff, preparing and balancing workloads to maintain high performance levels and ensuring even distribution of tasks.
- Working with the front desk to respond promptly to all guest requests.
- Communicating repair needs to the maintenance staff.
- Completing schedules, shift reports, and other business documentation. Responding to emails.
- Placing orders for housekeeping supplies
- Preparing accurate time sheets and completing payroll for all Horizon North Staff on site.
- Creating purchase orders for the culinary team, housekeeping team and the commissary, monitoring inventory levels for all supplies. Completing monthly inventory count.
- Assisting the lodge manager with every other assigned duties.
Guest Services Agent/Housekeeper
Horizon North Camps & Catering
03.2023 - 09.2024
- Supervised and coordinated the activities of housekeeping staff
- Handled guest reservations, check-in/check-out process, cancellations, complaints, and unexpected situations such as overbooking and room changes
- Assigned duties and conducted regular inspections of guest rooms and common areas to ensure cleanliness and adherence to standards
- Addressed any deficiencies and ensured corrective actions were taken
- Responded to emails and in-person inquiries from guests in a professional manner
- Kept the rooms, common areas and restrooms clean and presentable by exceptional bedmaking, vacuuming, sweeping
- Maintaining a safe work environment by ensuring safe work practices.
Customer Service Representative
MTN Nigeria
01.2019 - 01.2023
- Generated revenue from sales of MTN products and services to meet allocated targets for the touch point and rendered after-sales support services to current and potential customers
- Handled Upselling and cross-selling MTN products and services to current and potential customers
- Engaged in town storms to drive adoption of MTN products and services by current and potential customers to enhance touch point initiatives designed to achieve its target (4G upgrade, MYMTN app download and device sales)
- Adhered to the standard operating procedure while ensuring newly acquired customers were registered correctly and retained.
SIM Reg Agent/CSR Team Lead
MTN
01.2016 - 12.2018
- Handled extensive verification of customer registration details (eyeballing) to ensure compliance with NCC Biometrics Requirement/Standard
- Initiated outbound calls to over 200 customers daily to verify SIM registration status
- Collated and consolidated daily reports from team members and forwarded them to management
- Handled rectification of systems unit malfunction.
Education
Postgraduate Certificate - Information Systems Business Analysis
Cambrian College of Applied Arts And Technology
12.2023
Bachelor of Science - Computer Science
University of Benin
High School Diploma -
Saint Patrick's College
Skills
- Skilled in Word, Excel, PowerPoint, and Outlook
- Proficient in Nomadis software
- Problem-Solving & Conflict Resolution
- Client relations management
- Invoice processing
- Payroll management
- Workload management
- Quality assurance (FTQ)
- Excellent Housekeeping
Languages
English
Native or Bilingual
Certification
WHMIS, Worker Health & Safety Awareness (NORCAT),
Standard First Aid & CPR/AED level C,
Advanced Food Safety Certification
Timeline
Acting Housekeeping Manager/Administrative Assistant
Horizon North Camps & Catering
10.2024 - Current
Guest Services Agent/Housekeeper
Horizon North Camps & Catering
03.2023 - 09.2024
Customer Service Representative
MTN Nigeria
01.2019 - 01.2023
SIM Reg Agent/CSR Team Lead
MTN
01.2016 - 12.2018
Bachelor of Science - Computer Science
University of Benin
High School Diploma -
Saint Patrick's College
Postgraduate Certificate - Information Systems Business Analysis
Cambrian College of Applied Arts And Technology
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