Ifeanyi Augustine Nwa
Toronto,ON
Summary
Travel and Tourism Professional with 10+ years of experience managing travel operations, coordinating clients journeys, and delivering high quality customer service across airline, agency and tourism environments. Proven track record in vendor negotiations and itinerary planning, achieving 90% client retention. Canadian educated in Tourism Services Management, TICO certified, and experienced working in fast-paced, multicultural settings. Strong communicator and team leader, skilled in CRM systems and dedicated to delivering exceptional service. Actively seeking roles in travel coordination, supervision, operations, and client services across Canada.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Travel Counselor
Airway Interline Services
11.2025 - Current
- Coordinate travel support for airline passengers affected by delays, cancellations, and missed connections.
- Arranged alternative flights, accommodation, and ground transportation in collaboration with airline partners.
- Communicate clearly with distressed travelers, ensuring calm resolution and accurate information delivery.
- Resolved customer inquiries and issues effectively, enhancing client satisfaction.
- Coordinated with airlines and vendors to secure optimal travel options for clients.
Travel Manager
Wakanow.com
03.2019 - 12.2023
- Coordinated end to end travel operations for corporate, Leisure, and group clients ensuring seamless logistics and compliance with company policies.
- Increased client retention and referrals through reliable services delivery, maintaining 90% satisfaction levels.
- Managed vendor relationships, negotiating favorable rates and services to optimize client satisfaction and cost efficiency.
- Developed travel expense reports, ensuring accuracy and adherence to budgetary constraints for client reimbursements.
- Assisted in implementing new travel management software, streamlining booking processes and enhancing user experience.
- Collaborated with teams to create comprehensive travel guidelines, promoting consistency across all corporate travel arrangements.
- Evaluated feedback from travelers to identify areas for improvement in service delivery and operational efficiency.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Managed and booked flight tickets, accommodations, transportation, Insurance, and activities to enhance overall travel experience for clients.
Travel Consultant
Captain Travels & Tours Services Limited
02.2014 - 01.2019
- Developed personalized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for group travel, ensuring seamless experiences for clients.
- Researched and recommended destinations, accommodations, and activities to enhance client satisfaction.
- Managed booking processes using industry-specific software to ensure accuracy and efficiency.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Customer Service Representative
Aero Contractors Co. of Nig
03.2011 - 12.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed complaint resolution processes to enhance customer satisfaction and retention.
- Ensured compliance with company policies while delivering exceptional service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-volume calls, providing timely assistance and ensuring customer satisfaction.
Education
PGD - Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
North York04-2025
Bachelor of Science - Information Management Technology
Federal University of Owerri, Imo State
Nigeria04-2010
Skills
- Travels Operations & Coordination
- Sales Engagement & Client Conversion
- Travel industry experience
- Excellent customer service
- Strong negotiation skills
- Advanced itinerary planning
- Visa Advisory & Travel Documentation
- Team Supervision & Task Delegation
- Vendor, Hotel & Embassy Liaison
- GDS System (Amadeus/Sabre)
- CRM & Microsoft Office Suite
- IATA & TICO Compliance
Accomplishments
- Provided clients with incentives for referring new customers, resulting in $30,000 increase in incremental new business.
- Marketed travel deals, special promotions and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to boost sales volumes by 40%.
Languages
English
Native or Bilingual
Certification
- TICO - Travel Counsellor & Supervisor/Manager Ontario - 2025
- IATA Foundation in Travel & Tourism - 2019
- Tourism Service Management - 2025
- Microsoft Office Specialist - 2016
- Airline Reservation and Ticketing - 2018
- SIREV Booking Platform - 2024
- Customer Service & Sales Certificate - 2017
- THIA (Travel Health Insurance Association) - 2024
Interests
- Eligible to work in Canada
- Ready to relocate within Canada
- Full G Driver's License - Ontario
- Strong multicultural awareness and global travel experience
- Visited 20 countries
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Counselor
Airway Interline Services
11.2025 - Current
Travel Manager
Wakanow.com
03.2019 - 12.2023
Travel Consultant
Captain Travels & Tours Services Limited
02.2014 - 01.2019
Customer Service Representative
Aero Contractors Co. of Nig
03.2011 - 12.2013
PGD - Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
Bachelor of Science - Information Management Technology
Federal University of Owerri, Imo State