Ifeanyi Ossai

• Support the design and build of the self-serve solution (Microapp) by creating user stories, use cases, process analysis, mapping, requirements gathering and facilitate elaboration/refinement sessions
• Develop interactive prototypes to validate designs, leading to faster iteration cycles and improved final products.
• Collaborate with UX/UI team to ensure cohesive design solutions aligned with business goals and customer needs.
• Liaison to the development team, change management, and business stakeholder groups
• Organizing training and knowledge transfer sessions on the self-serve solution for end users
• Maintain and prioritize the product backlog in collaboration with the product owner
• Document data models, data flows, and design decisions to provide clear and comprehensive references for development and maintenance

• Liaised with stakeholders which include but not limited to Senior Managers, Project Managers, Finance and other specialists through interviews, workshops and focus groups to understand the needs of the business, identifying solutions and opportunities
• Supported the team’s transition to agile by defining requirements in user stories, designing a useful product backlog and defining a strategy for system documentation
• Worked closely with UX/ UI planner and designer, developers and testers to ensure proper understanding of business requirements and collaborate to translate them into technical specifications
• Mapped and analyse the AS – IS processes within the enterprise to identify good working practices, challenge inefficient processes and to identify opportunities for improvement through the TO-BE processes
• Reviewed the project to assess the work undertaken and benefits obtained – including lessons learnt
• Supported API integration work effort by identifying and mapping system attributes between two system for solution needs.

• Defined high level requirements and prepared business cases for senior executives and stakeholders
• Compiled user stories, document business and system requirements; translate them to accurate technical specifications
• Enhanced customers experience by conducting thorough research and creating intuitive wireframes for digital products.
• Partnered with business development team on RFP requisitions by compiling information from various departments and putting together, provided forecasts, sales and margin analysis for the business case and produced an executive summary to help guide senior management and stakeholders
• Performed analysis on the current Operating Model and processes and established the new Operating Model and high-level processes
• Clarified conversations, supported the scrum master during agile meetings and engaged internal and external stakeholders in feature development

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• Identified Business and Technical stakeholders, gathering, documenting, and managing functional and non-functional requirements for new customer service system (Guidewire)
• Carried out system analysis thereby identifying defective and missing functionalities of the legacy system (As400) while extracting, analyzing, and interpreting data to identify key metrics and transform raw data into meaningful, actionable information for the business
• Initiated collaboration between UX/UI designers and content strategists to create compelling storytelling experiences within digital platforms to enhance customer experience
• Supported the design and build of the new system (Guidewire) by creating user stories, use cases, workflow diagrams (Swim lane diagrams, data, and process models)
• Analyzed and documented the impact and change analysis on existing processes and organizational structures
• Supported UAT through walk throughs, system analysis, scope management, offering post-implementation support (designing user manuals, change governance).

• Worked closely with the UX/UI designer team to design the customer journey using the website structures, wireframes, and usability practices
• Organized workshop with business units to capture business requirements and to agree the acceptance criteria for the functional and non-functional requirements of the solution
• Involved in Agile Scrum daily stand-ups using Product Backlogs, Sprint Planning, Sprint Backlogs, User Stories, Sprint Reviews, UI Wireframes
• Delivered business process definitions for As-Is and To-Be models and provided the necessary documentation for use by the business
• Presented stakeholders with automation benefit analysis, continuous improvement in business processes, and compliance through delivery model.

• Completed several business impact assessment documents to highlight the operational and technical impacts of the project propositions
• Worked with the UX/UI team to Design an engaging visuals optimized for the software to enhance overall customer's experience
• Coordinated and facilitated several workshops to elicit and analyse business requirements with a view to creating several business requirements documents
• Created a RAID log to identify, capture and discuss Risks, Issues, Assumptions and Dependencies affecting the data requirements and ensured proper engagement of stakeholders in the weekly change board meeting to make decision for the next steps
• Utilized Use-case models to detail end-to-end customer journey as well as define business rules, system parameters, system messages and field validation that will be used in supporting business requirements
• Managed change/change requests, performing post-implementation reviews, writing user manuals and training on new systems.