Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emmanuel Ogbonna

Ottawa,ON

Summary

Experienced Payment Manager with over 4 years in overseeing payment operations and enhancing financial processes. Demonstrated ability to drive efficiency improvements and develop innovative payment solutions, while ensuring compliance with regulatory standards. Proven track record in optimizing transaction efficiency and boosting customer satisfaction, supported by insights gained as a Payment Product Analyst. Possesses strong analytical, problem-solving, and leadership skills aimed at leveraging technology to align payment operations with business goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Voel Concepts
10.2022 - Current
  • Developed and implemented effective strategies to improve operational efficiency.
  • Managed the daily operations of the business, including staff scheduling and resource allocation.
  • Identified cost-saving opportunities throughout various processes and systems.
  • Provided technical expertise in resolving complex issues related to operations.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Payment Manager

Standard Chartered Bank
12.2020 - 09.2022
  • Led a team of payment specialists and analysts, overseeing payment operations and product management.
  • Developed and implemented payment strategies, resulting in a 7% increase in transaction efficiency.
  • Pioneered the creation of automated dashboards and custom reporting tools, enhancing data visibility and operational efficiency by 10%.
  • Collaborated with senior management to align payment operations with business objectives, contributing to a 10% increase in overall operational effectiveness.
  • Managed financial processing and product development for Charge, Revolve, Debit, and Prepaid products.

Payment Product Analyst

Standard Chartered Bank
11.2017 - 12.2020
  • Analyzed payment product performance, conducted market research, and identified trends, leading to a 15% improvement in product uptake.
  • Identified gaps in existing products, services, and processes through market research and analysis.
  • Reviewed competitor products and industry trends to inform product development decisions.
  • Collaborated with product development teams to enhance payment solutions, boosting customer satisfaction by 10%.
  • Created detailed reports and presentations for stakeholders, enhancing data-driven decision-making.
  • Ensured compliance with regulatory requirements, enhancing the reliability and security of payment products.
  • Specialized in financial processing for Charge, Revolve, Debit, and Prepaid products.

Payment Operations Officer

Standard Chartered Bank
10.2015 - 11.2017
  • Administered accounts payable and receivable, processed payrolls, and ensured compliance with payment regulations, resulting in a 5% reduction in processing errors.
  • Implemented efficient payment verification and recording processes, improving operational efficiency by 4%.
  • Investigated and resolved payment discrepancies, achieving a 99% accuracy rate in financial document handling.
  • Collaborated with cross-functional teams to enhance payment systems and procedures, increasing overall productivity by 10%.
  • Experience with card issuing processes, including Charge, Revolve, Debit, and Prepaid products.

Payment Operations Specialist

Standard Chartered Bank
01.2013 - 09.2015
  • Administered daily accounts payable and receivable transactions, ensuring timely and accurate financial operations.
  • Processed, verified, and recorded financial documents and forms, maintaining a high level of accuracy and compliance with company policies.
  • Conducted routine audits and reconciliations of financial data to identify and resolve discrepancies.
  • Worked with IT and finance teams to upgrade payment processing systems.
  • Provided support in financial reporting, assisting with the preparation of monthly, quarterly, and annual financial statements.

Education

B.Eng - Production Engineering

University of Benin

MBA - Business Administration

National Open University of Nigeria

Certificate - Executive Programme in Digital Leadership

Singapore Management University

Skills

  • Card Issuing and Financial Processing
  • Software Product Management
  • Business Analysis and Product Ownership
  • Technical Knowledge and Business Acumen
  • Data Analytics and SQL
  • Financial Modeling
  • Strategic Planning and Execution
  • Stakeholder Collaboration
  • Innovation and Change Management
  • Compliance and Regulatory Knowledge
  • Customer Experience Management
  • Project Management
  • Problem-Solving and Analytical Skills
  • Vision Articulation and Communication

Certification

  • Data Analytics Fellow, Correlation One|
  • Project Manager Accredited Certification| International Organization of Project Management (IO4PM)
  • Certified Six Sigma Green Belt (CSSGB)|International Six Sigma Institute|
  • Certified Scrum Product Owner (SPOAC)| International Scrum Institute|
  • Certified Scrum Master (SMAC) | International Scrum Institute|
  • LUMA Institute Certified Practitioner of Human-Centered Design|

References

References available upon request.

Timeline

Business Operations Manager

Voel Concepts
10.2022 - Current

Payment Manager

Standard Chartered Bank
12.2020 - 09.2022

Payment Product Analyst

Standard Chartered Bank
11.2017 - 12.2020

Payment Operations Officer

Standard Chartered Bank
10.2015 - 11.2017

Payment Operations Specialist

Standard Chartered Bank
01.2013 - 09.2015

B.Eng - Production Engineering

University of Benin

MBA - Business Administration

National Open University of Nigeria

Certificate - Executive Programme in Digital Leadership

Singapore Management University

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