IFEANYI NGWOKE
Langford,BC
Summary
CAREER SUMMARY Versatile, result-driven HR professional with 7+ years of comprehensive experience developing relationship with clients, employees and the organizational leadership in providing sustainable HR solutions combined with Client Service Agency,Marketing & Communication with hospitality industries and another 6+ years in Administrative and clerical works. With a Master Degree in Economics and competence in HR and personnel management skills. I enjoy a proven problem solving and analytical skills, a fast-learning curve, and ability to adapt to evolving trend in industry. A dedicated professional with the drive and skill-set to excel in a fast-paced leadership role enhancing a company’s ability to capture profitable talents.
Overview
19
19
years of professional experience
Work History
Consultant, Client Services
Excellent Hotels
Harcourt, Rivers State
01.2018 - 09.2022
- Receive calls from client in a respectful manner
- Taking, Cancelling and changing room reservation requests
- Marketting the hotel to other busineses and individuals
- Being source of information to the guests on various matters such as transport and restaurant
- Taking record of all the room rented for the day, their rates and number of guests
- Night/after shift auditing of sales
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Aligned closely with business owners and employees to gather information and gain operational insight.
REGIONAL HR ADVISOR
FEDERAL INLAND REVENUE SERVICE
03.2011 - 09.2022
- Act as the first point of call in all HR related issues within the region
- Serve as a link between the staff and the management
- Ensured monthly visitation of various FIRS offices within my jurisdiction
- Maintain the monthly updates of staff nominal roles
- Attend to all HR related issues within the region, Conflict Resolution
- Ensure regular monitoring of attendance registers
- Ensure prompt response to HR demands from the Headquarters
- Prepare and send all MIS reports, weekly/monthly and quarterly reports to the headquarters
- Liaise with the management on staff health issues and other welfare related matters.
- Delivered services to customer locations within specific timeframes.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
TAX INSPECTOR
FEDERAL INLAND REVENUE SERVICE, LAGOS
01.2010 - 03.2011
- Filling Debt and Arrears Enforcement Unit, Updating of Arrears, Debt and Arrears recovery,
- Updating of collectible and non-collectible arrears and
- Recommending the non-collectibles for discharge,
- Preparing of monthly and quarterly arrears and progress report etc.
- Analyzed tax issues and made recommendations for remediation to management.
- Advised internal partners on adherence to federal and state tax regulations and laws to promote corporate legal compliance.
ADMINISTRATIVE MANAGER
EUROTOUCH Limited
Enugu
01.2007 - 01.2009
- Manage office supplies stocks and place order
- Prepare regular reports on expenses and office budgets
- Maintain and update company databases
- Organize a filling system for important and confidential documents
- Answer queries by employees and clients
- Book meeting rooms as required
- Arrange travels and accommodations for employees and employers
- Maintain company calendar and schedule appointments
- Prepare reports and presentations with statistical dada as assigned.
Education
MEMBERSHIP -
OF PROFESSIONAL - undefined
Institute of Chartered Economics of Nigeria (ICEN)
Communication Skills, Strategic Thinking and Report Writing HR Competency Development Program Advance Excel Training Meeting Organization and Management HR Competency Training for managers HR Best Practices Training HR Career Path Training Best Practices in HR & Talent Management for public organizations Contemporary HR Management Practice-issues & challenges People, Potentials & Possibilities, CIPM annual conference Competency Management - Excellent in Customer Service
London Academy School of Business
Leadership Development Training Programme - undefined
Masters of Global Management - undefined
Royal Roads University
2022
Master of Science - Economics
ESUT Business School, GP
2014
Bachelor of Science - Economics
Enugu State University of Science & Technology
2000
Skills
- Strong communication skills and ability
- Excellent problem-solving and analytical skills
- Ability to strategize, design, plan and execute initiatives or concepts
- Good presentation skills and interpersonal skills
- Recruitment
- Entry management and documentation of new employees
- Succession planning
- Online appraisal using SAP
- Counselling
- Talent sourcing and management,
- Learning and development
- Conflict Resolution
- Reporting
- TECHNICAL SKILLS
- Microsoft Office [Outlook, Word, Excel and Power Point
Timeline
Consultant, Client Services
Excellent Hotels
01.2018 - 09.2022
REGIONAL HR ADVISOR
FEDERAL INLAND REVENUE SERVICE
03.2011 - 09.2022
TAX INSPECTOR
FEDERAL INLAND REVENUE SERVICE, LAGOS
01.2010 - 03.2011
ADMINISTRATIVE MANAGER
EUROTOUCH Limited
01.2007 - 01.2009
MEMBERSHIP -
OF PROFESSIONAL - undefined
Institute of Chartered Economics of Nigeria (ICEN)
Communication Skills, Strategic Thinking and Report Writing HR Competency Development Program Advance Excel Training Meeting Organization and Management HR Competency Training for managers HR Best Practices Training HR Career Path Training Best Practices in HR & Talent Management for public organizations Contemporary HR Management Practice-issues & challenges People, Potentials & Possibilities, CIPM annual conference Competency Management - Excellent in Customer Service
London Academy School of Business
Leadership Development Training Programme - undefined
Masters of Global Management - undefined
Royal Roads University
Master of Science - Economics
ESUT Business School, GP
Bachelor of Science - Economics
Enugu State University of Science & Technology
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