IFEANYI EHIRIM
Toronto,ON
Summary
Dynamic Insurance Advisor with a proven track record at RBC Insurance, recognized for exceeding sales targets and delivering exceptional customer experiences. Skilled in critical thinking and relationship management, I leverage my ROC certification to provide tailored solutions that drive new business and enhance client satisfaction. Passionate about creating impactful client interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Advisor
RBC Insurance
Mississauga
03.2023 - Current
- Considerable experience responding to inquires related to claims, health benefits, and other RBC services
- Considerable experience providing first class customer experience by analyzing the needs of the caller, taking appropriate action to resolve the inquiry or provide further solutions
- Providing tailored advice which results in new business sales
- Addressing client objections through a benefits analysis
- Verifying client’s supporting documents to confirm, and enforce compliance with the statutes administered by the Underwriting Team
- Providing stakeholders with the best customer experience while supporting the values and principles of RBC
- Two-time quarterly bonus recipient for exceeding sales and life referral targets
Peer Coach
TD Insurance
Markham
09.2021 - 01.2023
- Identified opportunities and gaps in client experience performance and product knowledge through operational reviews, coaching sessions, or reporting
- Building actions plans to hold advisors accountable and following up within the week to ensure plans are being followed
- Continuously leveraged leadership skills through programs, seminars, and learning modules designed to help me become a more impactful and effective leader
- Achieved strong client feedback scores for 3 consecutive months through the Legendary Index Experience as I coached my advisors on effective ways of delivering legendary customer service through by leveraging TD's shared commitments through direct coaching, call listening and escalations
- Responsible for the creation, maintenance, and tracking of key performance indicators (KPIs) of advisors such as, minutes per call, calls per day, break and lunch time allotments, sales ratio per call and quote ratio
Insurance Advisor
TD Insurance
Markham
10.2017 - 04.2022
- Underwrote automobile and home insurance policies while assessing client risk to ensure viability with company’s values and beliefs
- Interpreted regulatory knowledge as it pertains to each client situation
- Accomplished Subject Material Expert for Sales and LEI, and recognized as a TD 2021 All-Star
- Prospected and generated new business by applying proven sales techniques such as building a rapport and asking probing questions to uncover clients stated/unstated needs
- Considerable experience multi-tasking by navigating information through the web with multiple applications and computer screens
- Valuable experience with new call centre technology (i.e
- Workspace) and Customer Relationship management applications and databases such as Sales Force
Ticket Agent
Maple Leaf Sports and Entertainment
Toronto
10.2015 - 03.2020
- Forming strong working relationships with Single Season Ticket Holders
- Creating a positive & professional attitude in the work environment
- Demonstrating continuous effort to improve operations and decrease turn-a-round time with colleagues to provide a quality seamless customer service experience
- Processing Point-of-Sale transactions and balancing cash receipts & unsold tickets to ensure ticket accuracy
Customer Service Representative (Contract)
Scotia iTrade
Toronto
10.2014 - 04.2015
- Provided customers with exceptional service in a fast-paced and technology-based environment
- Addressed customer’s concerns by effectively recommending the best solution
- Communicated financial concepts to clients by using examples or easy-to-understand language
Education
Bachelor of Science - Business Administration
Robert Morris University
PennsylvaniaOTL License -
Insurance Institute of Canada
OntarioSkills
- Critical Thinking
- Performance-Focused
- Strong relationship management skills
- Effective oral and written communicator
- Collaborative Team Player
- Technical Guidance
- Skilled in Stress Management
- Problem-Solving in Conflicts
- Effective Time Management
References
Available upon request
Language Proficiencies
English
Education And Accreditation
- Bachelor of Science, Business Administration, Robert Morris University, Pennsylvania
- OTL License, Insurance Institute of Canada, Ontario
Accomplishments
- Power of Advice Q1 2025 Recipient
Certification
- OTL Licensed
- ROC Trained
- PAC Level 1 Certified (2024)
Timeline
Insurance Advisor
RBC Insurance
03.2023 - Current
Peer Coach
TD Insurance
09.2021 - 01.2023
Insurance Advisor
TD Insurance
10.2017 - 04.2022
Ticket Agent
Maple Leaf Sports and Entertainment
10.2015 - 03.2020
Customer Service Representative (Contract)
Scotia iTrade
10.2014 - 04.2015
- OTL Licensed
- ROC Trained
- PAC Level 1 Certified (2024)
Bachelor of Science - Business Administration
Robert Morris University
OTL License -
Insurance Institute of Canada
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