Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Highlights
Accomplishments
Timeline
Generic

Ifat Younus

Saskatoon,Canada

Summary

Client-focused and highly motivated professional experience in project management, client relationship management, and customer service. Proven ability to lead cross-functional teams, manage complex projects, and deliver high-impact results. Adept in leveraging technology to streamline operations and enhance customer experiences. Recognized for strategic thinking, operational excellence, and strong communication skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Project Manager

bKash
Dhaka, Bangladesh
09.2020 - 05.2024
  • Managed full project lifecycle for high-impact initiatives, ensuring timely delivery within budget and scope.
  • Developed and executed project plans, allocated resources, and aligned cross-functional teams.
  • Served as key liaison for stakeholders, delivering regular updates and managing expectations.
  • Reduced project delays by identifying risks early and implementing mitigation strategies.
  • Contributed to regional revenue share (45%) through effective engagement strategies.
  • Achieved 80%+ on-time delivery of annual projects for 2022–2023.
  • Recognized with CEO Award (2024) for implementing ISO 9001 within three months.

Customer Service and Sales Specialist

Tech One Global (Pvt.) Ltd.
Dhaka, Bangladesh
12.2012 - 08.2020
  • Handled client interactions, delivered product presentations, and resolved billing disputes.
  • Maintained customer reports to track shipments and support sales forecasting.
  • Supported cross-functional performance improvement initiatives and new business development.
  • Managed sales reviews and contract renewals, driving strategic outcomes.

Sales Manager

aamra Technologies Limited
Dhaka, Bangladesh
01.2011 - 11.2012
  • Provided front-line client service and achieved sales targets within strict timelines.
  • Delivered recurring performance and activity reports aligned with team metrics.
  • Organized client events to build long-term relationships and drive loyalty.

Education

MBA -

North South University
Dhaka, Bangladesh

eDiploma - Management Essentials

Harvard Business School

Skills

  • Team collaboration
  • Reporting and documentation
  • Strategic planninglanning
  • People Management
  • Problem solving
  • Persuasive Communication

Certification

PMI Membership Certification, 2024

Professional Highlights

  • Managed a client portfolio contributing to 45% of regional revenue share.
  • Delivered over 80% of yearly assigned projects on time during 2022–2023.
  • Received CEO Award (2024) for implementing ISO 9001 within 3 months.

Accomplishments

  • CEO's awared for best project delivery 2025

Timeline

Project Manager

bKash
09.2020 - 05.2024

Customer Service and Sales Specialist

Tech One Global (Pvt.) Ltd.
12.2012 - 08.2020

Sales Manager

aamra Technologies Limited
01.2011 - 11.2012

MBA -

North South University

eDiploma - Management Essentials

Harvard Business School

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Ifat Younus