Summary
Overview
Work History
Education
Skills
Websites
Related Coursework
Timeline
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Iesu Ioane

Placentia

Summary

Results-driven professional with a strong foundation in customer service, communication, and teamwork skills. Proven track record of adapting quickly to new environments. Committed to contributing to team success, enhancing professional skills, maintaining a positive attitude, and dedicated to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Library Clerk/Passport Agent

Placentia Library District
09.2022 - Current
  • Performed various administrative tasks such as record-keeping, data entry, and report generation, showcasing attention to detail and organizational skills.
  • Identified and implemented improvements to library processes and procedures, contributing to increased efficiency and user satisfaction.
  • Trained new staff members on library procedures and passport services, demonstrating leadership and mentoring abilities.
  • Worked closely with other library departments to coordinate events and programs, demonstrating strong teamwork and communication skills.

Sales Associate

Goodwill of Orange County
05.2022 - 08.2023
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Bachelor of Arts - Business Administration

California State University, Fullerton
Fullerton, CA
05.2025

Skills

  • Proficient in Microsoft Excel

  • Confident in Outlook and Quickbooks

  • Fluently Bilingual in Spanish

  • Detail Oriented

  • Strategic Planning

  • Excellent Communication skills

  • Leadership

  • Community outreach

  • Client service

  • Customer engagement

  • Cash handling accuracy

Related Coursework

  • Advanced Business Communication
  • Small Group Communication
  • Entrepreneurial Marketing
  • Financial Management I
  • Business Analytics II
  • Organizational Behavior

Timeline

Library Clerk/Passport Agent

Placentia Library District
09.2022 - Current

Sales Associate

Goodwill of Orange County
05.2022 - 08.2023

Bachelor of Arts - Business Administration

California State University, Fullerton

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Iesu Ioane