Iesha Tamarah Copeland
Beamsville
Summary
Experienced team leader with strong customer service, cash handling, and communication skills, dedicated to fostering a collaborative and efficient work environment. Committed to organization, accuracy, and maintaining a clean, positive atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
08.2023 - Current
- Prepare beverages and food items according to company standards
- Provide excellent customer service, handling inquiries and needs efficiently
- Maintain a clean workspace and handle cash/card transactions accurately
Swing Manager
McDonalds
03.2021 - 11.2023
- Supervised shift operations and managed cash transactions
- Maintained a clean, organized environment and ensured equipment functionality
- Fostered a welcoming atmosphere for guests and supported team members
HouseKeeper
Best Western
09.2021 - 09.2022
- Cleaned and sanitized guest rooms, bathrooms, and public areas to high standards
- Replenished linens, towels, and toiletries to ensure guest comfort
- Inspected rooms for maintenance issues and reported them to management
- Organized cleaning supplies and ensured safe storage and usage
- Managed time effectively to complete room cleaning within required time frames
Education
Diploma -
EL Crossley
Fonthill06.2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cash handling
- Problem-solving
- Team leadership
- Decision-making
- POS systems
Certification
- Food Handlers certified
- Smart Serve certified
References
Marlee Biggs
McDonald’s Manager
(905) 359-5308
Gavan Banga
McDonald’s Manager
(289) 687-2571
Chelsea Saunders
Starbucks Manager
(289) 214-8570
Timeline
Barista
Starbucks
08.2023 - Current
HouseKeeper
Best Western
09.2021 - 09.2022
Swing Manager
McDonalds
03.2021 - 11.2023
Diploma -
EL Crossley
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