Iesha Franklin
TORONTO,ON
Summary
Energetic & personable, known for high productivity and efficient task completion. Specialize in customer service, sales techniques, and conflict resolution, ensuring an exceptional experience for patrons. Excel in communication, teamwork, and adaptability, leveraging these soft skills to thrive in fast-paced environments and maintain positive client relationships.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Bottle Service/Waitress
Brantfords Gentlemans Club
Brantford, Ontario
03.2021 - 12.2023
- Delivered bottle service to VIP tables in fast-paced gentlemen's club environment.
- Monitored guest tables and responded quickly to drink requests and special needs.
- Maintained clean service stations, glassware, and table setups throughout shifts.
- Coordinated with bartenders and hosts to support smooth nightclub floor service.
- Greeted guests and provided excellent customer service.
Server
Studio4
Windsor, Ontario
02.2018 - 11.2020
- Checked guest satisfaction and addressed service needs quickly.
- Took food and drink orders with accurate attention.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed payments and handled receipts with care.
- Assisted in training new servers.
Server
Southside Bar & Grill
Windsor, Ontario
04.2017 - 05.2019
- Managed customer orders for food and beverages, ensuring accuracy and timely delivery.
- Presented menus, explained specials, and assessed customer allergies.
- Executed opening and closing duties by setting up dining area and restocking supplies for smooth service flow.
- Reset tables and maintained clean, welcoming dining spaces to enhance guest experience.
- Performed comprehensive cleaning tasks to maintain restaurant hygiene standards by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Mortgage Agent Certificate - Real State
Remic
Toronto, ONAEC / DEP Skilled Trade Certificate - Trades And Enterprise
Womens West
Windsor, ONHigh School Diploma -
Catholic Central
Windsor, ONSkills
- Strong communication skills
- Cleanliness
- Professional appearance
- Customer service excellence
- Cash handling proficiency
- Problem solving efficiency
- Reliable team player
- Alcohol service
Certification
- Smart Serve
Timeline
Bottle Service/Waitress
Brantfords Gentlemans Club
03.2021 - 12.2023
Server
Studio4
02.2018 - 11.2020
Server
Southside Bar & Grill
04.2017 - 05.2019
Mortgage Agent Certificate - Real State
Remic
AEC / DEP Skilled Trade Certificate - Trades And Enterprise
Womens West
High School Diploma -
Catholic Central