IESHA Clunis
Porto Bello,,Montego Bay
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality and Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
10.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Line Cook
Secrets Resorts And Spa
01.2022 - 10.2023
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cycled menus to keep offerings fresh and interesting for customers.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
Education
Associate Degree in Culinary Management - Culinary Management
Western Hospitality Institute
Montego Bay 07.2018
High School Diploma -
Anchovy High
St. James07.2016
Skills
- Active listening
- Attentiveness
- Decision making
- Effective communication
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
Certification
- Fire Warden Certificate
- Diversity and Harassment Training Certificate
Timeline
Customer Service Representative
Teleperformance
10.2023 - 06.2024
Line Cook
Secrets Resorts And Spa
01.2022 - 10.2023
Associate Degree in Culinary Management - Culinary Management
Western Hospitality Institute
High School Diploma -
Anchovy High
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