Atlassion Jira and Confluence
IDY THOMAS
Buena Park
Summary
Seasoned Business Analyst with extensive experience in Healthcare industry and Medical Billing, specializing in Workers Compensation. Achieved impactful decision-making through expertise in business and systems requirements, user acceptance testing, and end-user training. Focused on driving team success and advancing organizational objectives with dedication and problem-solving capabilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Team Lead Business Analyst
Healthpointe Medical Group
La Mirada, CA
12.2023 - Current
- Developed strategic business requirements for system enhancements, aligning technology with organizational goals.
- Led cross-functional teams to analyze and optimize healthcare processes, enhancing operational efficiency.
- Streamlined data collection methods, improving accuracy and consistency in reporting outcomes.
- Facilitated workshops to gather stakeholder feedback, driving consensus on project priorities and deliverables.
- Mentored junior analysts, fostering professional growth and improving team performance through knowledge sharing.
- Coordinated user acceptance testing for new systems, ensuring functionality met business needs before rollout.
- Established strong relationships with internal customers by actively listening to their concerns and addressing them promptly.
- Generated ad-hoc reports to evaluate specific business requirements.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Associate Business Analyst
Healthpointe Medical Group
La Mirada, CA
09.2022 - 11.2023
- Analyzed business processes to identify areas for operational improvement.
- Collaborated with cross-functional teams to gather and document requirements.
- Developed comprehensive reports to support data-driven decision-making.
- Facilitated training sessions for staff on new systems and procedures.
- Implemented process improvements that led to enhanced workflow efficiency.
- Participated in regular training sessions and workshops to stay updated on industry best practices and emerging technologies relevant to job function.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Junior Software Assistant
Healthpointe Medical Group
La Mirada, CA
08.2014 - 09.2022
- Streamlined office procedures, enhancing operational efficiency and reducing administrative bottlenecks.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Biller/Poster
Healthpointe Medical Group
La Mirada, CA
05.2004 - 08.2014
- Analyzed patient medical records and dictated reports to identify billable services, ensuring compliance with billing standards.
- Applied payments, adjustments and denials into medical manager system according to Explanation of Benefits from insurance companies.
- Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
- Analyzed and interpreted patient medical records and dictated reports to determine billable services.
- Streamlined charge submission process through electronic capture, improving accuracy and timeliness with clearing houses Navicure and P2P Link.
- Trained new employees on billing procedures and software, enhancing team efficiency and knowledge retention.
- Software development testing
Office Clerk
Joe Tadlock Auctioneer
Whittier, CA
06.1999 - 05.2004
- Provided prompt telephone support
- Facilitated payment transactions for clients
- Recorded information into digital systems
- Conducted inventory checks for stock accuracy
Education
Medical Billing and Coding Diploma - Medical Billing
Bryman College
Whittier, CA01-2004
Skills
- Requirements analysis
- Process mapping
- Healthcare analytics
- Requirements documentation
- Insurance knowledge
- ICD-10 coding
- HIPAA compliance
- Team leadership
- User testing
- Requirements analysis
- Software development
- Critical thinking
- Microsoft Office Suite
- Training and mentoring
- Problem-solving abilities
- Critical thinking
Certification
- ISTQB - Certified Tester Foundation Level October 3, 2017
- Scrum Alliance - Certified ScrumMaster November 13, 2015
- Scrum Alliance - Certified Scrum Product Owner December 6, 2019
Software
Microsoft Office suite
DaisyBill
Microsoft Power BI
Ring Central
Mfiles
Timeline
Team Lead Business Analyst
Healthpointe Medical Group
12.2023 - Current
Associate Business Analyst
Healthpointe Medical Group
09.2022 - 11.2023
Junior Software Assistant
Healthpointe Medical Group
08.2014 - 09.2022
Biller/Poster
Healthpointe Medical Group
05.2004 - 08.2014
Office Clerk
Joe Tadlock Auctioneer
06.1999 - 05.2004
Medical Billing and Coding Diploma - Medical Billing
Bryman College