Idris Alexander
Los Angeles
Summary
Operations Supervisor with 5+ years of experience driving high-stakes inventory management, order accuracy, and elevated customer experiences across luxury retail and hospitality. Skilled in persuasive communication, relationship building, and securing on-time follow-through from clients, vendors, and cross-functional partners. Proven ability to manage complex order flows, reconcile high-volume shipments, resolve discrepancies under pressure, and maintain flawless accuracy across inventory, accounts, and client commitments. Adept at upselling, motivating hesitant buyers, and navigating sensitive revenue-impacting conversations with tact, confidence, and professionalism. Known for exceptional organization, fast problem-solving, and delivering seamless, brand-aligned support in fast-paced, dynamic environments.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
BALENCIAGA
02.2025 - Current
- Lead all stockroom operations and visual readiness for a luxury retail boutique, ensuring the store is guest-ready at all times through efficient shipment processing and inventory control.
- Directly oversee 50+ weekly warehouse and supply shipments, reconciling quantities, tracking in-transit orders, and generating detailed inventory and revenue reports to support accurate sell-through.
- Partner with the General Manager and Visual Team to execute floor changes, maintain BOH organization standards, and ensure a seamless replenishment flow between the stockroom and sales floor.
- Lead and train the back-of-house team on operational best practices, visual maintenance, and Balenciaga presentation standards.
- Investigate and resolve inventory discrepancies within 24 hours, sustaining 100% stock accuracy and compliance.
- Collaborated with cross-functional teams to align operational strategies with business objectives.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
VIP Services Coordinator
The h.wood Group
02.2024 - Current
- Coordinate logistics and operations for VIP clients across seven venues, ensuring a seamless, high-touch guest experience reflective of luxury brand standards.
- Manage $1,500–$25,000 table minimums, reconciling all reports in Excel, and delivering nightly spend summaries exceeding $150–$500K.
- Collaborate cross-functionally with management, security, and service teams to execute events without operational disruption, demonstrating adaptability and precision in fast-paced environments.
- Partnered with executive management to streamline nightly operations across multiple venues, maintaining brand integrity and flow, while adapting to last-minute changes.
- Utilized exceptional communication skills to effectively manage client expectations while maintaining strict confidentiality requirements within a demanding industry setting.
- Served as the primary point of contact for all VIP-related inquiries, delivering prompt and accurate information at all times.
- Managed complex logistics for large-scale events involving numerous VIP attendees, ensuring seamless execution and positive feedback.
- Maintained detailed records of guest preferences, using this data to enhance future visits and deliver tailored offerings that exceeded expectations consistently.
Stock Manager & Visual Merchandiser
John Varvatos
04.2023 - 02.2025
- Managed all back-of-house operations, shipment processing, and visual merchandising execution for a luxury retail boutique.
- Directed 30+ weekly warehouse shipments and $150K+ merchandise flow across 200+ international orders, maintaining high accuracy and pace.
- Partnered with GM and the Visual Lead to plan and execute floor sets, mannequin styling, and visual directives aligned with brand identity.
- Analyzed sell-through and inventory reports to inform replenishment, visual strategy, and labor allocation.
- Supervised and trained associates on stockroom standards, merchandising presentation, and operational excellence.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
VIP Services & Events Coordinator
Arena Nightlife Group
09.2019 - 10.2021
- Coordinated bottle service reservations for VIP guests, managing $350 to $2,000 worth of bottle service over 25 tables, proactively capitalizing on upselling opportunities, averaging a $150 increase in bottle sales per reservation.
- Consistently achieved and surpassed the ticket sales quota of 100, averaging a 25% increase in sales, and garnered a ladies' guest list tallying over 75 guests each night, using advanced social media marketing tools and strategies.
- Thoroughly coordinated and executed a host night event once every month, overseeing all event logistics, including managing guest lists of over 500 guests, negotiating contracts ranging from $1,500 to $5,000 with performers, and managing the ticket sales and guest lists of 2 to 3 alternate hosts.
- Accurately distributed over $6,000 worth of bottle service tips to bottle servers every night, making sure to record total bottle sales, upsells, and tip-out in Excel sheets.
Education
B.A. - Political Science, Models And Methods
University of California, Los Angeles
Los Angeles06.2021
Skills
Inventory Control
Apparel Management
Operational Efficiency
Store Operations Leadership
Cross-Functional Collaboration
Client Experience
Logistics Oversight
Operational Planning
Root-Cause Analysis
Team Coaching & Development
Event Coordination / Special Events
Sell-Through Analysis
Timeline
Operations Supervisor
BALENCIAGA
02.2025 - Current
VIP Services Coordinator
The h.wood Group
02.2024 - Current
Stock Manager & Visual Merchandiser
John Varvatos
04.2023 - 02.2025
VIP Services & Events Coordinator
Arena Nightlife Group
09.2019 - 10.2021
B.A. - Political Science, Models And Methods
University of California, Los Angeles