Idris Sultan
Toronto,ON
Summary
Dedicated and customer-oriented IT Support professional with 5 years of experience providing technical assistance and troubleshooting for computer systems, software applications, and hardware devices. Skilled in diagnosing and resolving technical issues promptly to minimize downtime and ensure smooth operations. Proven ability to communicate complex technical information in user-friendly language and deliver top-notch customer service. Adept at managing IT infrastructure, performing system upgrades, and implementing security protocols. Seeking to leverage my expertise to contribute to a dynamic IT team and drive organizational success. Eager to contribute expertise in a dynamic IT environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support
Tera Links Consulting Inc.
06.2022 - 04.2023
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Provided professional services and support in dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
IT Technical Support Intern
Takaful Alrajhi
01.2015 - 05.2016
- Responded promptly to incoming sales leads and requests for technical support.
- Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.
- Contributed to successful completion of IT projects by effectively managing tasks within deadlines.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Configured hardware and granted system permissions to new employees.
- Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
Education
Bachelor Information Systems Technology - Computer Systems Technology
George Brown College
Toronto, ON06.2022
Skills
- Strong knowledge of hardware, software, and networking systems
- Ability to diagnose and resolve technical issues efficiently
- Excellent communication skills and customer-centric approach
- Experience with user management, software installation, and maintenance
- Capacity to prioritize tasks and meet deadlines in fast-paced environment
- Willingness to learn new technologies and adapt to evolving IT environments
- Analytical mindset and resourcefulness in finding solutions to complex problems
Languages
English
Full Professional
Arabic
Full Professional
Certification
Timeline
IT Support
Tera Links Consulting Inc.
06.2022 - 04.2023
IT Technical Support Intern
Takaful Alrajhi
01.2015 - 05.2016
Bachelor Information Systems Technology - Computer Systems Technology
George Brown College
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