IDRIS ALADE
Summary
Analytical, customer-centric and detail-oriented professional with a proven record of achievements in diverse roles in customer service, sales and marketing in the financial, hospitality and Warehouse industries. Experienced in customer relationship management and reviewing financial records to identify opportunities and risks. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CLAIMS ADJUSTER
T D INSURANCE
01.2022 - Current
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Identified suspicious losses and contacted manager for investigative assistance.
- Answered customer questions regarding deductibles.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Substantiated legitimate claims and denied unjustified claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, and other insurance carriers to minimize financial risk for the company.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Prepared summaries of damage, payments, and policy coverage.
- Maintained suspicious claims database and prepared reports for supervisors.
INBOUND/OUTBOUND WAREHOUSE ASSOCIATE
The Home Depot SFC
01.2021 - 12.2021
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Ensured timely deliveries by loading and preparing outbound shipments onto trucks efficiently.
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
WAREHOUSE OPERATIONS ASSOCIATE (INVENTORIES)
INDIGO CALGARY DISTRIBUTION CENTER
10.2020 - 12.2020
- Performing warehouse tasks like troubleshooting and problem-solving, moving materials, picking, packing, put away or stowing, stock taking, and replenishment of stock.
- Maintained accurate inventory records, ensuring stock levels were up-to-date and available for order fulfillment.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Assisted in annual physical inventories that ensured accurate count data was reported to management.
- Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.
- Helped train new employees in safe practices and warehouse procedures.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maintained clean, orderly work environment free of hazards.
WAREHOUSE ASSOCIATE
AMAZON FULFILMENT CENTER
09.2020 - 10.2020
- Put away or stowing materials, arranging and organizing bins, ensuring bins are well stocked.
GUEST RELATIONS OFFICER/CSR
MARKET FORCE INFORMATION
05.2019 - 09.2020
- Receiving customer's feedback, handling customer's inquiries, providing information and compensation, resolving customer's complaints.
CUSTOMER SERVICE REPRESENTATIVE (DONOR SERVICES/DISASTER MANAGEMENT)
FINELINE SOLUTIONS/CRC
04.2019 - 05.2019
- Accepting donations, processing victims requests, disaster management, processing compensations.
CASE MANAGER
24-7 INTOUCH
11.2018 - 12.2018
- Mediating, resolving customer issues and complaints, processing customer's requests, final settlement.
CUSTOMER SERVICE REPRESENTATIVE
24-7 INTOUCH
03.2018 - 11.2018
- Answering inbound customer phone calls, identifying customers' needs, providing solutions, building relationships, maintaining targets, attending training sessions.
PRIORITY BANKING OFFICER (Relationship Manager)
SKYE BANK PLC
10.2014 - 02.2018
- Working with the business development unit team, developing and managing business relationships, monitoring customers' financial condition, initiating recovery action, improving branch profitability.
CUSTOMER SERVICE OFFICER
SKYE BANK PLC
07.2008 - 07.2014
- Providing superior customer service, adhering to bank policies and procedures, achieving sales targets, participating in sales campaigns, processing cash/cheque transactions, upselling or cross-selling.
Education
Bachelor of Science in Business Management -
Imo state University
01.2011
Certificate in Management -
Nigerian Institute of Management
01.2008
Higher National Diploma in Marketing -
Kwara State Polytechnic Ilorin
01.2006
Diploma in Marketing -
Kwara State Polytechnic Ilorin
01.2003
Skills
Keyboarding/Data entry
Problem Solving
Microsoft Office
Case Management
Settlement Negotiation
Sourcing and Compiling Information
Innovation and Creativity
Active Listening
Customer service and support
Claims Processing
Negotiation and mediation
Human relations
Additional Information
- CORE COMPETENCIES/SKILLS
- Self-motivated
- Team Player
- Adaptable and learns quickly
- Excellent decision-making and problem-solving skills
- Organized and detail oriented
- Excellent speaking, listening, writing, and reading skills
- Can work with minimal supervision
- Proficient with Microsoft office and computers with keyboarding accuracy
- Can work flexible schedules
Awards Certificates
- GMD/CEO RECOGNITION AWARD, 06/01/2015, Award of excellence given for the recognition of the achievement and performance in account acquisition and customer service
- FINANCIAL STATEMENT ANALYSIS TRAINING, 09/01/2014, Certificate of Attendance and Completion
- BUSINESS COMMUNICATION WORKSHOP, 11/01/2008, Certificate of Attendance and Completion
Languages
English
Full Professional
Certification
CPD - Accredited
Timeline
CLAIMS ADJUSTER
T D INSURANCE
01.2022 - Current
INBOUND/OUTBOUND WAREHOUSE ASSOCIATE
The Home Depot SFC
01.2021 - 12.2021
WAREHOUSE OPERATIONS ASSOCIATE (INVENTORIES)
INDIGO CALGARY DISTRIBUTION CENTER
10.2020 - 12.2020
WAREHOUSE ASSOCIATE
AMAZON FULFILMENT CENTER
09.2020 - 10.2020
GUEST RELATIONS OFFICER/CSR
MARKET FORCE INFORMATION
05.2019 - 09.2020
CUSTOMER SERVICE REPRESENTATIVE (DONOR SERVICES/DISASTER MANAGEMENT)
FINELINE SOLUTIONS/CRC
04.2019 - 05.2019
CASE MANAGER
24-7 INTOUCH
11.2018 - 12.2018
CUSTOMER SERVICE REPRESENTATIVE
24-7 INTOUCH
03.2018 - 11.2018
PRIORITY BANKING OFFICER (Relationship Manager)
SKYE BANK PLC
10.2014 - 02.2018
CUSTOMER SERVICE OFFICER
SKYE BANK PLC
07.2008 - 07.2014
Bachelor of Science in Business Management -
Imo state University
Certificate in Management -
Nigerian Institute of Management
Higher National Diploma in Marketing -
Kwara State Polytechnic Ilorin
Diploma in Marketing -
Kwara State Polytechnic Ilorin
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