Idris Akinola
Summary
Dynamic housekeeping professional with extensive experiences recognized for enhancing guest satisfaction through meticulous room inspections and effective issue resolution. Proven ability in inventory management and team collaboration, consistently delivering high-quality service while adhering to health and safety standards. Committed to maintaining a clean and welcoming environment.
Overview
10
10
years of professional experience
Work History
Housekeeping Attendant
Courtyard by Marriott
03.2025 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.
- Informed management of potential safety hazards, contributing to a safer environment for both guests and staff members.
- Supported team members during peak periods, fostering a cohesive and productive work environment.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Maintained clear communication with supervisors about completed or outstanding tasks in a timely manner.
- Collaborated with other departments to address maintenance issues, enhancing overall guest experience.
- Ensured proper care of hotel property during cleaning processes, minimizing damage or wearandtear.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Contributed to a positive work atmosphere by demonstrating a strong work ethic and consistently respectful interactions with colleagues.
- Demonstrated attention to detail in all cleaning tasks, resulting in consistently high-quality workmanship.
- Assisted in training new hires on housekeeping procedures, promoting consistent quality.
Volunteer Services Officer
MADA
08.2024 - 11.2024
- Collaborated with department heads to identify specific needs for volunteer support, leading to better resource allocation.
- Promoted a positive volunteer culture with regular recognition events and open communication channels.
- Reduced administrative burden by creating templates for common documents, such as volunteer orientation materials and job descriptions.
- Managed a dynamic team of volunteer coordinators, fostering collaboration and professional growth.
- Created streamlined reporting systems for tracking volunteer hours, ensuring accurate data collection and analysis.
- Cultivated strong relationships with local businesses to secure sponsorships and donations for various events.
- Promoted a culture of inclusivity by implementing diversity training initiatives and addressing any concerns related to discrimination or bias among volunteers.
- Spearheaded a large-scale disaster relief effort involving hundreds of volunteers, resulting in efficient coordination and effective response.
- Established protocols that ensured compliance with legal requirements related to background checks for all prospective volunteers.
- Advised management on best practices in risk management regarding safety measures when working with vulnerable populations such as children or seniors.
Housekeeping Aide
Premier Inn Hotel Dubai UAE
10.2022 - 12.2023
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Dusted and polished surfaces to achieve attractive shine.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Transported soiled linens to laundry facilities.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Prepared rooms with top-notch standards every time.
- Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Contributed to the improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.
- Demonstrated flexibility in scheduling availability to accommodate periodic fluctuations in staffing needs due to vacations or absences among team members.
Housekeeping Room Attendant
Holiday Inn
10.2018 - 06.2020
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
Laundry Supervisor
Eko Hotels & Suites Lagos Nigeria
01.2016 - 06.2018
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
- Optimized scheduling of staff shifts to maintain optimal workflow during peak hours.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Enhanced customer satisfaction by consistently delivering clean and well-folded linens on time.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
- Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
- Coordinated efficient pick-up and delivery services for off-site clients, improving overall customer experience.
- Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
- Established strong relationships with suppliers, negotiating favorable contracts for ongoing cost savings.
- Managed budget effectively, reducing operational costs while maintaining quality.
- Addressed customer concerns promptly, ensuring high levels of client satisfaction and repeat business.
- Increased employee performance through effective supervision.
Education
Bachelor - Business Administration And Management
Osun State Polytechnic, Iree
Nigeria 08.2022
Diploma - Business Administration And Management
Osun State Polytechnic, Iree
Nigeria09.2020
Skills
- Room inspection
- Equipment operation
- Maintenance reporting
- Maintenance work orders
- Turndown service
- Sanitization procedures
- Guest room cleanliness
- Guest room inspections
- Guest issue resolution
- Maintenance coordination
- Energy conservation
- Customer service
- Health and safety
- Issue troubleshooting
- Inventory management
- Equipment maintenance
- Emergency protocols
- Work planning and organization
- Health and safety compliance
- Team support and collaboration
- Housekeeping
- Professional and courteous
- Safe chemical handling
- Customer inquiry and response
- Guest request response
- Multitasking and prioritizing
- Quality control
- Staff training
- Guest service and support
- Health standards compliance
- Room maintenance scheduling
- Data entry
- Lost and found management
- Inventory control
- Quality assurance
Languages
English
Professional Working
French
Elementary
Timeline
Housekeeping Attendant
Courtyard by Marriott
03.2025 - Current
Volunteer Services Officer
MADA
08.2024 - 11.2024
Housekeeping Aide
Premier Inn Hotel Dubai UAE
10.2022 - 12.2023
Housekeeping Room Attendant
Holiday Inn
10.2018 - 06.2020
Laundry Supervisor
Eko Hotels & Suites Lagos Nigeria
01.2016 - 06.2018
Bachelor - Business Administration And Management
Osun State Polytechnic, Iree
Diploma - Business Administration And Management
Osun State Polytechnic, Iree
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