Idris Ahmadzai
Financial Advisor
Vaughan,ON
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
Sales/Operations Manager
StudioStairs
Maple, ON
01.2021 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Sales Associate/Customer Service Representative
Dixie Mitsubishi
Mississauga, ON
07.2018 - 03.2020
- Engaged with customers to build rapport and loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided detailed demonstrations of vehicle functionality, options, and facilitated test drives
Assistant Sales Manager
Hardwood Giant
Stoney Creek, ON
09.2017 - 06.2018
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Generated sales report to help upper management make effective decisions and sales plans.
- Set range of methods to support development of marketing opportunities, identifying sales and pursuing repeat and new business prospects through effective communication, negotiation and closure of sales.
- Trained and mentored 10 employees to grow sales market and increase customer satisfaction.
Mortgage Agent
Centum Nexes Financial
Mississauga, ON
08.2013 - 05.2017
- Created loan packages based on consumer needs and financial history.
- Provided underwriting expertise to support applicant approval.
- Reviewed approved loan applications to facilitate closing process.
- Trained and mentored loan officers in policies, regulations and loan industry best practices.
- Worked with various B lenders to find best deal for home buyer.
- Explained legal aspects of loan to borrowers as well as payment terms and clauses to them. Define repayment terms to consumer and educate them on default consequences.
Education
Associate of Arts - Building Systems Engineering Diploma
Seneca College
North York, ON 01.2016 - 04.2020
High School Diploma -
St.Francis Xavier Secondary School
Mississauga, ON 09.2009 - 06.2013
Skills
Excellent managerial techniques
Certification
Mortgage Agent Certificate
Timeline
Canadian Investment Funds Course
06-2022
Sales/Operations Manager
StudioStairs
01.2021 - Current
Sales Associate/Customer Service Representative
Dixie Mitsubishi
07.2018 - 03.2020
Assistant Sales Manager
Hardwood Giant
09.2017 - 06.2018
Associate of Arts - Building Systems Engineering Diploma
Seneca College
01.2016 - 04.2020
Mortgage Agent
Centum Nexes Financial
08.2013 - 05.2017
Mortgage Agent Certificate
01-2013
High School Diploma -
St.Francis Xavier Secondary School
09.2009 - 06.2013
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