Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha O'Connor

Palgrave,Ontario

Summary

Blended Care Coordinator with extensive experience in Family Support programs. Expertise in Ontario Autism Program (OAP) and AccessOAP, ensuring effective care coordination and caseload management. Skilled in providing peer support and facilitating knowledge sharing to enhance client outcomes. Dedicated to providing exceptional care coordination services that drive impactful and measurable client outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Blended Care Coordinator

AccessOAP
08.2022 - Current
  • Manage inbound inquiries from families, caregivers, service providers, ensuring timely and accurate information sharing.
  • Connect families with early intervention resources, OAP services, alternative funding options, and community-based programs.
  • Provide care coordination and caseload services to families registered in the OAP.
  • Collaborate with families to track and manage individual goals.
  • Current Family Support Lead for the OAP programs, URS and Foundational Family Services.
  • Assists with identifying knowledge gaps, developing training resources, and supporting skill-building initiatives for care coordinators.
  • Interim Family Support Lead for the OAP Early Years Programs, Entry to School, and Caregiver-Mediated.
  • Offer peer support and guidance as a Lead to enhance team competency and knowledge development.
  • Collaborate with the RSN team monthly to support knowledge sharing for URS, ETS, and CMEY.
  • Administer the Determination of Needs interviews using a standardized, clinically informed process to assess children's support needs and funding allocations.

Behavior Clinician

Erinoak Kids Centre for Treatment and Development
11.2021 - 08.2022
  • Delivered ABA-based interventions in dyad and triad settings to foster social skills, independence, academic growth, and natural environment teaching (NET).
  • Collected, tracked, and analyzed data, including discrete trial training (DTT) and probe data, to implement behavior protocols effectively.
  • Applied errorless learning techniques, and conducted frequent preference assessments to optimize client engagement.
  • Documented clinical notes and observations with precision, ensuring accurate tracking of progress.
    Maintained continuous communication with the client's circle of care, fostering collaboration and consistency in treatment.
  • Proficient in Meditech, Catalyst, and Microsoft Office 365 for data management and documentation.

Supervisor and CSR

LCBO
04.2017 - 01.2022
  • 3 years of acting manager experience responsible for facilitating staff efficiency, customer satisfaction and general store operations at three different LCBO stores.

Instructor Therapist

Toronto IBI
01.2021 - 09.2021
  • Provided individualized IBI therapy to children with ASD under BCBA supervision, fostering skill development and behavioral progress.
  • Recorded, graphed, and analyzed treatment data to track client progress, and adjust interventions accordingly.
  • Applied ABLLS-R and VB-MAPP assessment tools to inform treatment planning and goal-setting.
  • Collaborated with caregivers and interdisciplinary team members to develop and implement effective treatment plans.
  • Established and maintained a strong rapport with families and team members, ensuring cohesive support and continuity of care.

Education

Honours Bachelor of Applied Science - Early Childhood Studies

University of Guelph Humber
Toronto, ON
04.2021

Early Childhood Education Diploma -

Humber Institute of Technology And Advanced Learning
Toronto, ON

Skills

  • Care coordination
  • Family support lead
  • Time management
  • Microsoft Excel 365 and Salesforce platforms
  • Customer service
  • Team collaboration

Certification

  • Training, Serefin, Solution Focused Practice
  • Training, Serefin, Interview Management, 10/01/24
  • Certification, Action First Aid, Emergency First Aid CPR/AED Level C, 01/01/23
  • Training, Autism Ontario, Being Culturally Sensitive, 12/01/23
  • Certification, Living Works Start, Suicide Prevention, 11/01/23
  • Certification, Ethical Conduct Research Involving Humans, 09/01/21
  • Certification, Non-violent Crisis Prevention Intervention, 12/01/21
  • Training, Accessibility for Ontarians with Disability Act, 12/01/21

Timeline

Blended Care Coordinator

AccessOAP
08.2022 - Current

Behavior Clinician

Erinoak Kids Centre for Treatment and Development
11.2021 - 08.2022

Instructor Therapist

Toronto IBI
01.2021 - 09.2021

Supervisor and CSR

LCBO
04.2017 - 01.2022

Honours Bachelor of Applied Science - Early Childhood Studies

University of Guelph Humber

Early Childhood Education Diploma -

Humber Institute of Technology And Advanced Learning

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