Hannah Diggins

Summary of Job Duties:

• Supported Executive Director, Board, and leadership with scheduling, communications, and document preparation.
• Secured $125K in annual funding through government proposals and reports.
• Handled payroll, expenses, and audit preparation while managing accounting records.
• Coordinated Board meetings, including agendas and materials.
• Oversaw HR tasks, including job descriptions, hiring, and onboarding.
• Managed event logistics, increasing participation and exceeding fundraising goals by $90K.
• Utilized tools like MS Office, Raisers Edge, and SUMAC to improve efficiency.
• Led DEI audit, integrating feedback into policies and operations.
• Maintained and reconciled databases to track organizational trends.

• Oversaw daily operations, scheduling, and client satisfaction for a clinic with 45 therapists and 3 intake staff.
• Led expansion efforts, hiring 20 staff and launching three new locations.
• Increased visibility through strategic use of MailChimp and social media, boosting community outreach.
• Designed a PHIPA-compliant intake system, reducing waitlists and ensuring confidentiality.
• Streamlined HR processes, including recruitment, onboarding, and training.
• Implemented new scheduling software, earning positive client and staff feedback.
• Boosted referrals by 100 per month through stakeholder engagement and partnerships.
• Delivered weekly diversity and inclusivity training, fostering a culture of equity and growth.

• Supported CEO, Board, and leadership team with calendar management, travel, and stakeholder communication.
• Prioritized demands to ensure smooth daily operations.
• Prepared reports, agendas, and detailed meeting minutes, increasing funding by $200,000 annually.
• Managed confidential filing systems for government and financial documents.
• Optimized operations using Microsoft Suite, Salesforce, WordPress, and fundraising software.
• Streamlined office technology and ordering systems across five locations.
• Managed projects to meet deadlines, budgets, and team collaboration.
• Organized large-scale events, tracking 500+ registrations.
• In-depth simultaneous project management duties, ensuring timely deadlines, budget adherence, and team collaboration.

• Managed patient intake and triage, optimizing flow and efficiency with empathy.
• Maintained confidential patient records with attention to detail.
• Screened and prioritized patient referrals for a multidisciplinary team.
• Coordinated referrals and built a network of referral partners.
• Organized group sessions, including room bookings, flyers, and food orders.
• Managed non-clinical team calendars, scheduling meetings and appointments.
• Utilized EHR software for patient care and records management.