Idman Shirwa
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Emergency room administrative agent
Jewish General Hospital
10.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Service Aide
Douglas Hospital
10.2020 - 04.2022
- Greet patients
- Register their personal information into the system to prepare their COVID test
- Answer any questions about the COVID test and their results
- Successfully managed a high volume of customer interactions, providing prompt and accurate assistance while maintaining a friendly demeanor.
- Demonstrated adaptability by quickly learning new tasks or systems as required by the position or organization.
- Supported diverse clientele with empathy and professionalism, tailoring assistance to individual needs.
Cashier
WALMART
10.2016 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
DCS / DEC in Nursing -
Cégep André-Laurendreau
Montréal, QC06.2024
Secondary School -
École secondaire Dorval Jean-XXIII
Montréal, QC06.2015
Skills
- Document Management
- Database entry
- File Organization
- Multitasking and Time Management
- Customer Service
- Customer and client relations
- HIPAA Compliance
- Insurance Verification
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Emergency room administrative agent
Jewish General Hospital
10.2022 - Current
Service Aide
Douglas Hospital
10.2020 - 04.2022
Cashier
WALMART
10.2016 - 09.2018
DCS / DEC in Nursing -
Cégep André-Laurendreau
Secondary School -
École secondaire Dorval Jean-XXIII
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