Disha Soni
Lethbridge,Canada
Summary
Experienced Communication Professional successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
1
1
Certificate
6
6
years of professional experience
Work History
Sales Executive
Class Monitor
Indore, Madhya Pradesh
01.2022 - 10.2022
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Generated reports summarizing sales performance metrics and presented findings to management team.
- Attended industry events to build relationships with key contacts in the field.
- Managed a team of sales representatives by providing guidance on best practices in salesmanship.
- Collaborated with internal teams such as marketing, engineering, finance, operations., to ensure successful execution of projects.
Trainer
Teleperformance
Indore, Madhya Pradesh
08.2020 - 12.2021
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Provided feedback on employee performance based on observed results during training sessions.
- Designed tests to measure comprehension of course content.
- Developed multimedia presentations leveraging PowerPoint and video conferencing tools.
Customer Service Representative
Taskus
Indore, Madhya Pradesh
12.2018 - 07.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored junior team members and managed employee relationships.
Customer Service Executive
Teleperformance
Indore, Madhya Pradesh
06.2016 - 11.2018
- Provided prompt and courteous service to customers via phone, email, and chat.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
Education
BBA - Finance
SICA College
Indore, Madhya Pradesh01-2019
High School Diploma -
SICA S S School
Indore Madhya Pradesh India01-2015
Skills
- Individualized Training Programs
- Effective Leadership
- Deadline Management
- Professional Mentoring
- New Hire Orientation
- Expertise in Microsoft Office Applications
- Student Engagement Oversight
- Project Coordination
- Group Exercise Facilitation
Affiliations
- Cycling
- Make-Up
- Cafe-Hopping
- Photography
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Professional
Certification
Proficiency in Nail Art
Timeline
Sales Executive
Class Monitor
01.2022 - 10.2022
Trainer
Teleperformance
08.2020 - 12.2021
Customer Service Representative
Taskus
12.2018 - 07.2020
Customer Service Executive
Teleperformance
06.2016 - 11.2018
Proficiency in Nail Art
BBA - Finance
SICA College
High School Diploma -
SICA S S School
Visa Status
Canadian Permanent Resident
Languages
- English, Fluent
- Hindi, Fluent
- Gujarati, Intermediate
Marital Status
Married, Since 2022.
Visa Status
Canadian Permanent Resident
Languages
- English, Fluent
- Hindi, Fluent
- Gujarati, Intermediate
Marital Status
Married, Since 2022.
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