Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Idill Obsiye

Toronto,ON

Summary

Over ten years of experience providing exceptional and reliable customer service. Three years of experience working accurately and efficiently as a cashier Excellent communication and interpersonal skills and commitment to professionalism Ability to resolve clients issues quickly and respectfully to ensure satisfaction Self-motivated, capacity to work individually and part of a team environment Committed to providing customers with sound product information Reliable and flexible: available and willing to work evenings and weekends Comfortable with computerized work environment: MS Word , Excel and typing skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Data Entry

FedEx
01.2019 - 01.2022
  • Transferred data into the organization's database to update and maintain clientele information
  • Printed billing information and mailed it out to customers in order for them to have a physical copy of payment history
  • Communicated with customers by phone to check-in and problem solve any missing information on their billing payment forms

Sales Agent/Representative

S&P DATA
01.2018 - 01.2019
  • Supported in responding in a timely manner to client complaints by providing solutions in order to prevent the problem from escalating
  • Made outbound calls to new and existing clients to increase company's sales
  • Supported companies such as, Crave and Bell by using the appropriate software to reset customers passwords and reactivate accounts
  • Effectively communicated the companies plans and promotional deals to clients

Cashier/Customer Service Representative

Walmart
01.2017 - 01.2018
  • Performed administrative tasks such as tallying cash register tales
  • Informed customers about the company's credit card and helped customers sign up
  • Scanning items to ensure a fast paced environment and bagging items for customers
  • Conducted returns for customers by checking what items they disliked to ensure a quick return process
    Analyzed each department's inventory to ensure items were in good condition
    Effectively returned customers unsatisfied items and crossed checked that the product matched the receipt in a timely manner

Receptionist

Lcbo
01.2014 - 01.2016
  • Responded promptly to customer enquiries by phone to inform customers of their tracking details and potential arrival dates
  • Responsible for accurate management of stock and organization of merchandise
  • Negotiate with customers on better to deals to help them on there events

Cashier

Shoppers Drug Mart
01.2013 - 01.2014
  • Provided support to customers by scanning their lottery tickets to check if they had a winning ticket
  • Collect and make sure my stand is very organized and ready for customers
  • Deliver after the end of each shift I would count money and give the money to my supervisor

Education

O.S.S.D. -

Westview Centennial Secondary School
Toronto,ON
06.2014

Skills

  • Excellent communication and interpersonal skills and commitment to professionalism
  • Ability to resolve clients issues quickly and respectfully to ensure satisfaction
  • Self-motivated, capacity to work individually and part of a team environment
  • Reliable and flexible: available and willing to work evenings and weekends
  • Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer
  • Highly professional-dependable, reliable and able to perform duties with minimal supervision

References

Available upon request

Volunteer Experience

ESL Training for Somali Youth, 01/01/16, 12/31/21, Familiarity working with marginalized populations, including seniors and youth.

Timeline

Data Entry

FedEx
01.2019 - 01.2022

Sales Agent/Representative

S&P DATA
01.2018 - 01.2019

Cashier/Customer Service Representative

Walmart
01.2017 - 01.2018

Receptionist

Lcbo
01.2014 - 01.2016

Cashier

Shoppers Drug Mart
01.2013 - 01.2014

O.S.S.D. -

Westview Centennial Secondary School
Idill Obsiye