Idil Aden
Waterloo,Ontario
Summary
I am a dedicated and hardworking individual with a wealth of volunteer experience that has allowed me to develop strong skills in multitasking, problem-solving, and effective communication. My diverse volunteer roles have not only strengthened my ability to manage multiple tasks efficiently but have also enhanced my capacity to think critically and work collaboratively in dynamic environments. I am committed to applying these skills to new challenges and opportunities
Overview
8
8
years of professional experience
Work History
Customer Service & Stock Associate
Khadra House Of Fashion
08.2024 - Current
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Event Director, MSA Club
Waterloo Collegiate Institute
01.2023 - Current
- Planned and managed club events, overseeing budgets and promotions
- Increased attendance by 10% through effective marketing
- Implemented data-driven strategies to assess event performance, identifying areas for improvement and driving continuous growth.
- Increased event attendance by implementing innovative marketing strategies and engaging social media campaigns.
Assistant Activity Coordinator
WCI
01.2023 - 12.2023
- Assisted in managing the WCI activities calendar for newcomers
- Assisted in organizing on-site activities and events
- Supervised junior staff members in their daily tasks, providing guidance as needed to maintain high levels of performance.
- Ensured compliance with safety guidelines during all activities to minimize risk of injury or accidents.
- Assigned schedules and specific tasks to workers for optimal coverage.
Assistant Customer Service
Reception House
01.2022 - 12.2023
- Provided translation for newcomers
- Assisted in organizing dining areas and served food and drinks to individuals
- Assisted in preparing and maintaining records of served clients
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Counter Cashier
Aden Bakery
01.2017 - 12.2019
- Warmly welcomed customers upon approaching counter and placing orders.
- Collaborated with team members to maintain sufficient inventory levels at the counter area.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
Education
High School Diploma - Grade 12
Waterloo Collegiate Institute
06.2025
Skills
- Merchandise Stocking
- Workplace Safety
- Customer Relationships
- Product restocking
- Money Handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Availability
MON-FRI 4PM- 7PM
SAT-SUN: 8AM- 6PM
Timeline
Customer Service & Stock Associate
Khadra House Of Fashion
08.2024 - Current
Event Director, MSA Club
Waterloo Collegiate Institute
01.2023 - Current
Assistant Activity Coordinator
WCI
01.2023 - 12.2023
Assistant Customer Service
Reception House
01.2022 - 12.2023
Counter Cashier
Aden Bakery
01.2017 - 12.2019
High School Diploma - Grade 12
Waterloo Collegiate Institute
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