Idiagbonya Otokhagua
Kingston,Canada
Summary
A pragmatic and highly motivated problem solver with a deep passion for leadership, creative thinking, and innovation. The driving force is to make a positive impact in the world by implementing novel technologies and solutions that promote human, environmental, and economic sustainability. With a keen focus on finding practical and effective approaches, dedicated to driving positive change and achieving sustainable outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager; Global Forwarding (Ocean and Air)
US Inbound Inc
04.2023 - Current
- Hire, Train and Managed 10 new members of the forwarding department
- Develop a clear strategy to cultivate existing customer relationships for cross-selling opportunities.
- Develop working relationships with internal and external customers, assist with account management such as maintaining key customer profiles, details and service needs
- Address Various Internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and other needs; resolving complex and difficult situations as appropriate
- Maximize sales growth through the development of new lane segments, product marketing and customer support strategies
- Ensure revenue growth, meet or exceed company sales goals and targets through the sale of Airfreight, Road freight, Ocean freight, Customs brokerage and Contract logistics
- Supervising the use of a CRM system to ensure all customer activities are recorded in company CRM system and develop customer intelligence
- Supporting Air and Sea Logistics Product Management through competitive analysis, initiating improvements to the service offering.
Team Lead; Logistics Sales (Ocean and Air Forwarding)
US Inbound Inc
07.2022 - 03.2023
- Building and overseeing high-performing teams of 3 reps, ensuring seamless coordination and innovating strategies for productivity
- Built strong client partnerships with 14 top tier clients, delivering personalized and reliable logistics services.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills which increased departments productivity by 38%
Logistics Sales Specialist
US Inbound Inc
12.2021 - 06.2022
- Developed a clear strategy to cultivate existing customer relationships for cross-selling opportunities.
- Generate and close new business opportunities and develop a strategy for account qualifications.
- Ensure revenue growth, meet or exceed company sales goals and targets;
- Generate leads and manage customer relationships.
- Making 70 cold calls and sending 50 prospecting emails daily.
- Create and manage a sales plan and execute that plan to success.
Human Resources Analyst
Enzo Krypton and Company
08.2021 - 10.2021
- Recruitment Practice: Preparing Job description and Practice KPIs
- Competency Modelling
- Template Creation
- Managing Recruitment Engagements and ensuring the delivery of quality service to clients and Candidates
- Offered Consulting, Outsourcing and Recruitment services to 3 clients.
Business Development Project Manager
Swift Cash Services
07.2020 - 04.2021
- Pioneering 3 branches by carrying out detailed survey of preferred locations, establishing agreements with relevant authorities, setting up and manning physical sales points for one month (during which brand awareness is created and customer base is built)
- Recruiting and Regular training of 4 sales executives through capacity building programs in order to ensure effectiveness, excellent service delivery and achievement of targets.
- Expanded client base by identifying and targeting new business opportunities.
Human Resources/Business Development Manager
Arnees Perfumery
09.2020 - 01.2021
- Identifying new markets for products and drafting strategies to win those markets
- Critical thinking and re-strategizing to ensure productivity in line with company goals
- Working with the CEO to create hybrid-roles necessary for work success, prepare Job descriptions, carry out recruitment, apply HR policies and restructure Standard Operations Procedure
- Initiating and carrying out staff trainings for 9 staff, weekly monitoring and evaluation of staff performance against key performance indicators
- Initiating sales strategies, supervising and monitoring sales team increasing revenue by 31%
- Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
Sales Lead
Renderedbyx Ltd
04.2020 - 08.2020
- Developing and maintaining solid customer relationships
- Facilitating and managing the sales directive by setting targets, analyzing sales variances, setting sales quotas and bringing forth sales opportunities
- Managed approximately 35 calls, 15 emails per day from customers
- Provide advice on compensation and benefits, entitlements and incentives, in accordance with updated HR policies.
Consultant (Aviation and Mining )
Springfountain Infrastructure ltd.
12.2017 - 04.2018
- Attending and stimulating investment, sales and pitch meetings and developing technical presentations
- Company representative at 6 high profile investors meetings and conferences in order to secure strategic public and private partnerships with key industry stakeholders in public and private sectors
- Drafting of concise and comprehensive executive summaries
- Proposal writing
- Business plan critique and Technical presentation development
- Attending to needs of client's through technical and business advice
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts allowing senior staff to increase revenue by by 25%
Human Resources Generalist
Etazuma Group WestAfrica Ltd (Internship)
07.2017 - 12.2017
- Assist employee relations unit to Administer and interpret various labor agreements, grievance procedures, and labor relations support.
- Work with employee relations unit to provide advice and counsel to managers and supervisors regarding personnel practices, policy and employment laws
- Review and update all staff files (30 files weekly) and ensure compliance with company policies and standards
- Ensure compliance with Nigeria labour laws and best practices in employees/ employers relationships
- Assist payroll officer in Computation of wages, overtime payments, and benefit implementation
- Work with Talent attraction Specialist to ensure that recruitment delivery process in EtaZuma Group and its client companies is highly efficient and exceed business demands
- Assist Talent attraction specialist in preparation of offer letter and job description documents.
Education
Leadership And Management
Qlab University
Ukraine07.2024
Bachelor of Science - Geography
University of Ibadan
Oyo State, Nigeria12.2016
Skills
- Communication
- Leadership
- International Sales
- Key Account Acquisition & Retention
- Freight Forwarding
- Revenue & Profit Growth
- Data Analytics
- High Performance Teams
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
Awards/Accomplishments
Top Performing Sales Team Lead, September, 2023. - US Inbound Inc.
(Effectively managed high performing teams, initiating regular trainings resulting in a 90% increase in the departments' performance)
Pundit Award for Leadership and Management. October, 2022. - QLab University.
(Top performer in Leadership and management courses)
Top Performing Logistics Sales Specialist, July, 2022. - US Inbound Inc.
(Increased quarterly sales by 38% through targeted outreach resulting in $200k+ profit, exceeding all given targets)
Certification
- Project Management Professional, Exford global Consult
- Human Resource Management, Exford Global Consult
- Customer Service Relationship Management, Exford Global Consult
- HSE 123, Exford Global Consult
- Data Science & Analytics, IBM
Languages
English
Native or Bilingual
Timeline
Manager; Global Forwarding (Ocean and Air)
US Inbound Inc
04.2023 - Current
Team Lead; Logistics Sales (Ocean and Air Forwarding)
US Inbound Inc
07.2022 - 03.2023
Logistics Sales Specialist
US Inbound Inc
12.2021 - 06.2022
Human Resources Analyst
Enzo Krypton and Company
08.2021 - 10.2021
Human Resources/Business Development Manager
Arnees Perfumery
09.2020 - 01.2021
Business Development Project Manager
Swift Cash Services
07.2020 - 04.2021
Sales Lead
Renderedbyx Ltd
04.2020 - 08.2020
Consultant (Aviation and Mining )
Springfountain Infrastructure ltd.
12.2017 - 04.2018
Human Resources Generalist
Etazuma Group WestAfrica Ltd (Internship)
07.2017 - 12.2017
Leadership And Management
Qlab University
Bachelor of Science - Geography
University of Ibadan
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