Idelisa Meza
Whittier
Summary
Dynamic Office administrator with proven expertise at Dealership Services Direct, Inc., excelling in organizational skills and employee supervision. Achieved significant reductions in customer order errors through meticulous verification processes.
Overview
9
9
years of professional experience
Work History
Office Manager
Dealership Services Direct, Inc.
02.2020 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Trained new hires to perform cross-training exercises with experienced workers.
- Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.
- Reduced errors in customer orders by meticulously reviewing and verifying order details before submission.
Data Entry Clerk
Katzkin Leather
03.2016 - 02.2020
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
El Rancho High
Pico Rivera, CA06-2007
Skills
- Office management
- Organizational skills
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Employee supervision
- Inventory control
- Staff hiring
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Dealership Services Direct, Inc.
02.2020 - Current
Data Entry Clerk
Katzkin Leather
03.2016 - 02.2020
High School Diploma -
El Rancho High
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