Idara Etuk
North York,ON
Summary
Detail-oriented Health Informatics and Operations Specialist with over 3 years of experience streamlining healthcare workflows and coordinating community-based services. Expert user of AlayaCare and GoldCare platforms for electronic scheduling, billing, and clinical documentation. Proven track record in optimizing healthcare data collection and coordination systems, including a major career win leading the redesign of reporting workflows that reduced manual workload by 40%, and improved data accuracy and service reliability for over 6,000 clients. Combines strong technical and administrative skills with frontline experience as a Personal Support Worker to bridge administrative efficiency and client-centered care delivery.
Overview
4
4
years of professional experience
Work History
Personal Support Worker
VHA HOME HEALTHCARE
11.2024 - Current
- Navigate GoldCare software daily to manage client appointments, report service delivery, and maintain real-time clinical documentation.
- Ensure 100% compliance with PHIPA and organizational confidentiality standards while managing high-priority client care plans.
- Collaborate with coordinators to resolve scheduling conflicts and service gaps, providing insights that improve frontline documentation accuracy.
- Documented care provided in accordance with VHA Home Healthcare standards.
Program Support Coordination
LUMACARE
Toronto, Ontario
09.2025 - 12.2025
- Acted as the primary point person for client services in the BOOST program using AlayaCare, overseeing scheduling, service cancellations, and billing inquiries.
- Interfaced with program workers to ensure that individual client care plans were accurately integrated into the electronic service delivery schedule.
- Maintained departmental statistics and records, ensuring data integrity for organizational reporting and internal audits, which contributed to the success of the just concluded the accreditation exercise.
Public Health Analyst (Data & Quality Improvement)
Ekiti State University Teaching Hospital
Ekiti State, Nigeria
05.2022 - 04.2024
- Problem: High manual workloads and data errors in HIV program reporting.
- Action: Led a workflow redesign by building an automated monthly reporting pipeline using R and SQL.
- Result: Reduced manual analysis time by 40% and improved Continuous Quality Improvement (CQI) data reliability for over 6,000 clients.
- Developed predictive models (logistic regression) to identify high-risk clients, allowing for targeted clinical intervention.
Education
Graduate Certificate in Health Informatics
Humber College
12-2025
Graduate Certificate in Project Management(Honors)
Humber College
12-2024
Personal Support Worker
Alpha Career College
12-2024
Bachelor of Science - Public Health
University of Calabar
Calabar, Nigeria03-2021
Diploma in Computer Science
IBBIL ICT Academy
Uyo, Nigeria08-2019
Skills
- Scheduling Software: AlayaCare (Expert), GoldCare (Advanced), TELUS EMR, DHIS2
- Client Management: Electronic Scheduling, Billing & Cancellations, Clinical Record Maintenance
- Data Tools: Advanced MS Excel, SQL, R/RStudio, Python, Power BI, Tableau
- Documentation: Protocol Writing, SharePoint, Jira, Confluence
- Multidisciplinary Collaboration
- Problem-Solving
- Cross-Functional Communication
- Time Management
Timeline
Program Support Coordination
LUMACARE
09.2025 - 12.2025
Personal Support Worker
VHA HOME HEALTHCARE
11.2024 - Current
Public Health Analyst (Data & Quality Improvement)
Ekiti State University Teaching Hospital
05.2022 - 04.2024
Graduate Certificate in Health Informatics
Humber College
Graduate Certificate in Project Management(Honors)
Humber College
Personal Support Worker
Alpha Career College
Bachelor of Science - Public Health
University of Calabar
Diploma in Computer Science
IBBIL ICT Academy