Idania Villa
Los Angeles
Summary
Dynamic Patient Account Representative with proven expertise in claim processing and insurance verification at BHC Alhambra Hospital. Adept at delivering financial counseling and resolving billing discrepancies, ensuring patient satisfaction. Skilled in maintaining accurate patient documentation while fostering effective communication with healthcare providers and patients alike.
Overview
18
18
years of professional experience
Work History
Patient Account Representative
BHC Alhambra Hospital
Rosemead
09.2010 - 07.2025
- Processed insurance claims and verified patient eligibility using hospital systems.
- Assisted patients with financial counseling and payment plan options effectively.
- Updated patient records in electronic health systems with accurate information.
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Collaborated with healthcare providers to gather necessary patient documentation.
- Communicated regularly with patients regarding account status and payment reminders.
- Provided customer service to patients regarding billing inquiries and account information.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Organized and maintained office supplies to promote team productivity.
Admissions Counselor
BHC Alhambra Hospital
Rosemead
03.2007 - 03.2009
- Completed day-to-day duties accurately and efficiently.
- Verified patient insurance information for accuracy and completeness.
- Communicated with insurance companies to clarify coverage details.
- Coordinated with healthcare providers to gather necessary documentation.
- Maintained detailed records of verification activities in the database.
- Resolved discrepancies in patient information through effective follow-up.
- Updated patient and insurance data and input changes into company computer system.
- Assisted with patient admissions, paperwork, and insurance verification.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA06-1996
Skills
- Claim processing
- Insurance verification
- Patient documentation
- Financial counseling
Languages
Spanish
Native/ Bilingual
Timeline
Patient Account Representative
BHC Alhambra Hospital
09.2010 - 07.2025
Admissions Counselor
BHC Alhambra Hospital
03.2007 - 03.2009
High School Diploma -
Baldwin Park High School
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