Idalis Castillo
San Marcos
Summary
Energetic and engaging with a natural ability to create welcoming environments and foster positive guest experiences. Developed exceptional customer service and communication skills in a fast-paced hospitality environment and committed to providing excellent service and contributing to a seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
Work History
Host
The Original Pancakes House
06.2022 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by listening attentively to guest needs and promptly addressing concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Bachelor of Science - Human Development
California State University, San Marcos
San Marcos, CA06.2027
High School Diploma -
San Marcos High School
San Marcos, CA06.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
The Original Pancakes House
06.2022 - Current
Bachelor of Science - Human Development
California State University, San Marcos
High School Diploma -
San Marcos High School
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