Idah Uju Maryesther
Toronto,ON
Summary
Proven leader in hospitality and service management, notably with Grand Hotels, where I spearheaded initiatives to reduce food waste and enhance customer satisfaction. Skilled in food safety compliance and staff leadership, my approach significantly improved operational efficiency and team morale. Achieved notable success in fostering a clean, organized environment and maintaining high health standards, ensuring both guest satisfaction and employee retention.
Overview
5
5
years of professional experience
Work History
Food Service Supervisor
Grand Hotels
07.2019 - 07.2020
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Hair Salon Manager
Beachcomber Hotel and Spa
07.2021 - 05.2024
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Fostered a positive working environment, resulting in high employee retention rates.
Education
Bsc - Science
Enugu State University of Science And Technology
Nigeria 🇳🇬 07.2019
Skills
- Staff Supervision
- Kitchen staff coordination
- Staff Leadership
- Food Preparation
- Food Safety Compliance
- Ordering Supplies
- Inventory Management
- Waste Reduction
- Hygiene practices
- Menu development
- Employee Scheduling
- Nutrition knowledge
- Schedule Coordination
- Food presentation
- Health regulations
Languages
English
Full Professional
Timeline
Hair Salon Manager
Beachcomber Hotel and Spa
07.2021 - 05.2024
Food Service Supervisor
Grand Hotels
07.2019 - 07.2020
Bsc - Science
Enugu State University of Science And Technology
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