Ida Costa
Operations Assistant
Summary
Highly personable individual with an extensive customer service background seeking a fulltime position with the City of Vaughan.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Assistant
Shelter Canadian Properties Limited
06.2016 - Current
- Initially hired as front facing correspondent and administrative assistant for flagship Toronto office, providing administrative and secretarial support for 9 condominium corporations managed on location
- Ensure efficient operation of office procedures and systems
- Handle requests for information, data, keys, fobs, and services for different departments and levels
- Prepare correspondence, and manage diplomatic communication with staff, executives, residents, and visitors
- Procure and distribute office equipment and supplies to all corporations to maintain functional work environment
- Sort and distribute incoming communication data including faxes, letters, and emails
- In 2021 was promoted to Operations Assistant and assumed following tasks
- Provide, review, and approve Renovation Agreements which ensure owners adhere to Declaration, Rules, and By-laws of Corporation's governing documents
- Assisted property manager with planning of routine operations and special projects e.g. organization of lock boxes, bicycles, lockers etc.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Developed and implemented strategies to streamline office operations.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Schedule services with contractors and City of Toronto for all Corporations.
Administrative Assistant
Corin Broom Manufacturing Inc.
01.2006 - 01.2015
- Coordinated and managed multiple priorities and projects while delivering administrative and secretarial support to support operational efficiency
- Interacted with staff, customers, vendors, and executives,
- Procured supplies, negotiated pricing, created invoices, and oversaw communication distribution.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed approximately 40 incoming calls, emails and faxes per day from customers and venders
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained databases to track and record customer data.
Education
Languages and Literature -
University of Toronto
Toronto, Ontario01.1990
Skills
- Effective problem-solving and conflict resolution skills
- Exceptional customer service skills
- Able to maintain composure under pressure
- Able to work resourcefully, diligently, and proficiently with team or individually
- Effective Oral and Written Communicator
- Record Maintenance
- Reception Support
- Data Management
- Filing Archiving
- Attention to Detail
- Positive Attitude
- Professional and Friendly
- Proficient in MS Office Suite (Excel, Word, PowerPoint)
Certification
Microsoft Operating Systems
Languages
English
Full Professional
Italian
Limited Working
Timeline
Operations Assistant
Shelter Canadian Properties Limited
06.2016 - Current
Administrative Assistant
Corin Broom Manufacturing Inc.
01.2006 - 01.2015
Languages and Literature -
University of Toronto
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