Ida Aloudi
Bakersfield,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled individual with passion for helping others. Compassionate individual that possesses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Hardworking and passionate job seeker with strong organizational skills. Eager and ready to work.
Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality.
Overview
6
6
years of professional experience
Work History
Covered CA Customer Service Representative
TTEC
09.2023 - 09.2024
- Educated clients about health insurance coverage options, benefits and costs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Caregiver
IHSS In Home Support Services
03.2023 - 02.2024
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
Tutor
01.2019 - 01.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Taught reading comprehension and writing tactics to improve reading and writing skills.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed student confidence through positive reinforcement strategies.
- Improved students' written and verbal English skills through personalized learning programs.
- Accomplished multiple tasks within established timeframes.
Store Manager
05.2019 - 01.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized store displays and appearance via strategic merchandising.
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
Education
Associate of Arts - Psychology
Bakersfield College
05.2022
Skills
- Computer Skills
- Data Entry Skills
- 70 WPM
- Proficient in MS Office/Excel
- Arabic Translator
- Time Management
- Schedule Manager
- Ability to Manage High Work Volume
- Ability to Excel in Fast Pace Positions
- Client Needs Analysis
- Supply Ordering
- Call Center Service
- Safety Protocols
- Customer Satisfaction
- Customer Support
- Database maintenance
- Organization
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Covered CA Customer Service Representative
TTEC
09.2023 - 09.2024
Caregiver
IHSS In Home Support Services
03.2023 - 02.2024
Store Manager
05.2019 - 01.2021
Tutor
01.2019 - 01.2023
Associate of Arts - Psychology
Bakersfield College
Similar Profiles
STAN MILLERSTAN MILLER
Service Delivery Manager at TTECService Delivery Manager at TTEC
Sheila ParkerSheila Parker
Customer Service Representative at TTECCustomer Service Representative at TTEC
Matthew BernardMatthew Bernard
Executive Director at TTECExecutive Director at TTEC
Michael AMichael A
Licensing Supervisor at TTECLicensing Supervisor at TTEC
Cody StappCody Stapp
Warehouse Manager at Bakersfield Irrigation CompanyWarehouse Manager at Bakersfield Irrigation Company