Nicole D'Astoli
Bolton
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Excellent customer relations and relationship-building skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Animal Control Officer
Ontario SPCA And Humane Society
04.2021 - Current
- Enforcement of Municipal Animal Control By-Laws (Parts I and III of the Provincial Offences Act) as well as the provincial Dog Owners' Liability Act (DOLA) legislation
- Compiling and submitting monthly statistics to appropriate townships
- Preparing and drafting monthly invoices to submit to appropriate townships
- Regular patrols of districts/parks
- Investigation of complaints made by the public
- Sale and promotions of town dog licenses
- On call shifts, responding to emergencies after hours
- Responding to calls and appropriate handling of sick, injured and orphaned wildlife
- Responding to calls about stray dogs running at large and sick/injured domestic animals
- Decreased the number of repeat offenses by providing guidance to pet owners on proper care and legal requirements.
- Assisting local law enforcement and fire fighters with removal and safe keeping of animals when required
- Creating monthly schedule for all officers
Animal Care Attendant
Ontario SPCA And Humane Society
10.2018 - Current
- Cleaning and feeding of animals in the centre (cats, dogs and small animals)
- Ensuring appropriate environmental enrichment of shelter animals.
- Administering prescribed medication to animals when needed.
- Intake on new animals and vaccinating animals when required
- Cleaning, organizing and disinfecting the shelter, in order to provide a safe and appropriate environment for animals, staff, volunteers and clientele.
- Assisted with successful adoption events, matching animals with suitable forever homes.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Responding to phone calls and emails regarding adoption inquires, animals rehoming inquiries as well as filling lost/found reports.
- Use of POS system to process adoptions, rehoming fees and donations.
- Developed strong relationships with local veterinary clinics to ensure prompt attention to any medical concerns that arose among resident animals.
- Successfully trained new volunteers on standard operating procedures, contributing positively towards efficient and consistent animal care.
Assistant Manager
Dollar Tree
04.2020 - 10.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Animal Care Attendant/Shift Lead
DOGTOPIA
09.2017 - 03.2018
- Customer service, answering phones and emails
- Booking and confirming appointments
- Processing payments of Visa/MasterCard/Debit/Cash
- End of day closing and reconciliation of cash
- Assisting groomer with appointments, bathing and cutting dogs nails
- Run dog rooms of upwards to 25 dogs
- Monitor dog on dog interactions and deescalating dog on dog introductions if necessary
- Preparation and feeding of dogs when required.
Cashier / Sales Associate
Princess Auto
03.2016 - 08.2017
- Collecting information and processing over the phone orders
- Offering customer assistance in locating store merchandise and providing information about the merchandise
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Restocking shelves and pushing overstock.
- Processing returns and exchanges
- Answering phone calls and assisting clients with verifying stock of items, location hours or product information
Kennel Assistant / Administrative Assistant
Town of Caledon Animal Shelter
07.2014 - 07.2016
- Animal care, assisted in house call vet visits
- Maintaining stock of building and administrative supplies, customer service, answering phone calls and emails providing information about their inquiries
- Use of Microsoft software programs including Microsoft Access
- Use of photo copier, printer and fax machine
- Enforcement of the Town of Caledon bi-laws, Training of new staff and volunteers, maintenance of website and presentation boards within the shelter.
Education
Diploma -
Humberview Secondary School
Bolton, ON06.2015
Skills
- Professionalism
- Attention to Detail
- Written and Oral Communication
- Decision-Making
- Time Management
- Effective Communication
- Task Delegation
- Adaptability and Flexibility
- Animal Behavior
- Fear Free Animal Handling
- Animal Care
- Customer Service
Certification
- Health & Safety, 04/01/20
- First Aid, CPR and AED, 05/01/22
- Ontario Drivers License, Present, Full G Class
Languages
Timeline
Animal Control Officer
Ontario SPCA And Humane Society
04.2021 - Current
Assistant Manager
Dollar Tree
04.2020 - 10.2020
Animal Care Attendant
Ontario SPCA And Humane Society
10.2018 - Current
Animal Care Attendant/Shift Lead
DOGTOPIA
09.2017 - 03.2018
Cashier / Sales Associate
Princess Auto
03.2016 - 08.2017
Kennel Assistant / Administrative Assistant
Town of Caledon Animal Shelter
07.2014 - 07.2016
Diploma -
Humberview Secondary School
- Health & Safety, 04/01/20
- First Aid, CPR and AED, 05/01/22
- Ontario Drivers License, Present, Full G Class
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